Csr - Customer Service Representative/Dispatcher

Customer Service Representative & Dispatcher

Location: TEMPERATURE SERVICE COMPANY ELK GROVE VILLAGE, IL
Type: FULL TIME

About Us:
Temperature Service Co. is a leading Commercial HVAC company, committed to providing outstanding service and value to our customers. We believe in fostering a supportive and dynamic work environment that encourages growth and development.

Job Summary:
We are seeking a highly organized and proactive Customer Service Agent & Dispatcher to join our team. This dual role involves being the first point of contact for our customers, providing professional and friendly assistance, as well as coordinating and dispatching service requests to ensure efficient operations and customer satisfaction. The ideal candidate will excel in communication, problem-solving, and multitasking.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat, providing information and assistance as needed.
• Coordinate and dispatch service requests to the appropriate personnel or department, ensuring timely and efficient completion of tasks.
• Monitor the progress of service requests and provide updates to customers and team members as necessary.
• Provide quotations to customers based upon findings of our field personal.
• Engage with suppliers to obtain accurate pricing of parts and sub-contracted services.
• Maintain accurate and up-to-date records of customer interactions, transactions, and service requests in the database.
• Liaise with team members, management, and other departments to optimize service delivery and address any issues that may arise.
• Participate in training sessions to stay updated on product or company policy changes and to enhance dispatching skills.

Qualifications:

• Proven experience in customer support and/or dispatch or a similar role.
• Strong organizational skills with the ability to manage multiple tasks and requests simultaneously.
• Excellent communication and interpersonal skills, with an emphasis on active listening and clear articulation.
• Familiarity with CRM systems, dispatch software, and practices.
• Ability to work effectively in a team environment and independently when required.

We Offer:

• Competitive salary
• Health and dental insurance.
• Paid time off and holiday pay.
• Opportunities for advancement and career growth.
• A dynamic and supportive team environment.
• 401K matching program

Job Type: Full-time

Pay: $19.70 - $23.72 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person