Csr - Customer Service Representative For Durable Medical Equipment

Our busy Durable Medical Equipment (DME) office is seeking a highly motivated and energetic individual to join our staff.

Position Summary:

Customer Service Representative working directly with our Physician referral sources, and coworkers to pleasantly and efficiently provide medical and respiratory equipment/supplies to our customer.

Qualifications:

Education or experience equivalent to a high school diploma is required

Previous DME experience preferred but not mandatory. Some type of medical office background is MANDATORY for this position.

Must be reliable and dependable with a willingness to learn new things continually.

Proper and pleasant phone etiquette is a must.

Strong customer relations and problem-solving abilities.

Ability to multitask effectively, take and follow directions.

Strong interpersonal and teamwork skills.

Basic math, computer and office skills, printing/faxing/scanning

This employee must occasionally lift and/or move up to 25 pounds

Responsibilities:

Represent the Company in a professional, pleasant and courteous manner in all interactions with client/patients

Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns and equipment orders are processed in a timely manner.

Involved, as directed, in all aspects of the intake process: answering the phone and processing faxes, collecting patient and referral source information, inputting data into appropriate systems, preparing delivery tickets, assisting in delivery schedule and processing paperwork

Prepares complete and accurate files for billing department. This includes a thorough understanding of pt insurance benefits.

Develops and maintains working knowledge of current Medicare, Medi-Cal, private insurances and regulatory body regulations as related to current products and services offered by the company,

Perform other duties as assigned by supervisory staff

Schedule and Pay

Pay will be based on experience

The hours for this position are Monday through Friday, 8:00 AM to 5:00 PM, with lunch 12:00 PM to 1:00 PM. This is a in person onsite position.

We are looking to fill this position quickly. Interested individuals should email their resume.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any type of medical office, DME or hospital background experience?
• Did you complete the 2 requested tests on Indeed ? Attention to Detail and Verbal communitcation.

Education:

• High school or equivalent (Required)

Work Location: In person