Address
Form of work
SalaryExcellent active listening, interpersonal, and communication skills
Responsibilities:
- Intake and assist walk-ins, appointments, and returning customers
- Customer sales and service
- Create estimates, price quotes, and invoices
- Answer phones and return customer calls
- Respond to all emails regarding existing appointments, scheduled appointments, etc.
- Handle and resolve customer complaints
- Order parts and process credit card payments over the phone
- Identify common customer issues and bring them to the attention of the team
- Record customer interactions and follow up on their experience with our company
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Qualifications:
- Dedicated to Customer Service
- Excellent communication skills - written, verbal and listening
- Basic computer skills
- Ability to multi-task and detail-oriented
- Goal-Orientated and coachable
- A self-starter with a great attitude and desire to learn
- Dependable and responsible
- Proactive in problem-solving
- Experience working in a customer-oriented atmosphere
- Basic understanding of automotive terminology, years, makes, and models
We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Expected hours: 25 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
