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SalaryJob Description
Job Title: CSR
Department: Service Department
Supervisor:
FLSA Status:
Summary
Provides customers with great service by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Speaks to customers by phone or in person to schedule service calls.
- Schedules service calls received via email from builders.
- Provides customers accurate information in a timely manner.
- Provides accurate reporting for accounting team to process billing.
- Gives service technicians a brief summary of scheduled service calls.
- Responds to voicemails.
- Ensures all service calls were taken and completed by on-call technicians.
- Provides customers with courtesy calls informing them the estimated time of arrival of Service Technicians.
- Assists with other duties, as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
An ideal candidate has:
- Experience – 5 years plus
- Go Getter
- Make outbound calls – to sell maintenance agreements during the slow season.
- Team player
- Growing Service Company
- Friendliness
- Empathy
- Fairness
- Control and sense of Urgency.
- Team player
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
Work Location: In person
