Customer Service Representative

Job Title:Customer Service Representative
Location: Austin, TX
Company: Wordy Mall
Job Description:
As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and assistance with their inquiries, concerns, and requests. You will play a crucial role in maintaining positive relationships with our valued clientele while representing our brand with professionalism and empathy.
Responsibilities:
Responding to Customer Inquiries: Handle incoming customer inquiries via phone, email, or live chat promptly and professionally.
Issue Resolution: Effectively troubleshoot and resolve customer concerns, complaints, and issues to ensure customer satisfaction.
Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and assistance to customers.
Order Processing: Assist customers with placing orders, processing returns, and tracking shipments.
Feedback Collection: Gather customer feedback and insights to help improve our products, services, and processes.
Team Collaboration: Collaborate with other team members and departments to ensure seamless customer experiences and resolutions.
Qualifications:
Excellent Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and effectively.
Customer-Centric Attitude: Genuine passion for helping others and a commitment to providing exceptional Customer Service.
Problem-Solving Skills: Ability to think critically and creatively to resolve customer issues and address their needs.
Attention to Detail: Meticulous attention to detail to ensure accuracy in processing orders and documenting customer interactions.
Tech-Savvy: Comfortable using computer systems, CRM software, and other technology tools efficiently.
Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.