JOB DESCRIPTION

JOB SUMMARY: Responsible for the application intake of clients applying for the LIHEAP, LIHWAP, and CSBG programs.

RESPONSIBILITIES:

• Interview clients and perform assessment and intake services according to the program guidelines.
• Collect and maintain accurate information on the applications.
• Coordinate with local service agencies and utility companies.
• Maintain current information on services available including basic eligibility requirements for all programs.
• Treat clients, community partners, and co-workers professionally with respect and dignity always.
• Understand and maintain the Policy and Procedures regarding client confidentiality. Do not discuss client information, services, or conversations with anyone besides necessary Coastal Plain Area EOA, Inc. staff (i.e., Coordinators and/or the Director)
• Any other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Good knowledge of social work techniques and objectives, working knowledge of programs and coordinating agencies. Must be able to communicate effectively with persons of diverse social and economic backgrounds.

ACCEPTABLE EXPERIENCE AND TRAINING:

• High School education or equivalent.
• Ability to work with people, including elected officials, the elderly and low-income.
• Serviceable automobile currently insured.

CERTIFICATES & LICENSES REQUIRED:

Valid Georgia Driver's License, serviceable vehicle and vehicle Liability Insurance as required by Georgia Law.