Cs Technical Support Representative - Remote Wah

On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. This position is open to Veterans, Transitioning Military, National Guard Members, Military Spouses and Caregivers of War Wounded. To be considered, please click the submit button and follow the instructions.
 

 

This job post is specifically for US Military Veterans and Spouses in the categories noted above.
This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.
The employer also does not hire from the cities listed below:
Florida: Altamonte Springs  Apopka   Baldwin   Brandon   Callahan   Cassadaga   Casselberry
Clarcona   Clearwater   Cutler   Cutler Bay   Debary
Deland   Deltona   Doral   El Portal   Eustis   Fairview Shores   Fern Park
Fernandina   Fontainebleau   Forest City   Geneva   Gibsonton   Gladeview   Golden Glades
Goldenrod   Gotha   Goulds   Green Cove Springs   Heathrow   Hialeah   Jacksonville
Kendall   Kissimmee   Lake Hellen   Lake Lucerne   Lake Mary    Lake Monroe
Largo   Lockhart   Longwood   Lutz   Maitland   Miami   Miami Beach   Miami Gardens
Miami Shores   Middleburg   Midway   Mount Dora   North Bay Village   Ocoee   Ojus
Orange City   Orange Park   Orlando    Osteen   Oviedo  Paisley   Palmetto Bay
Palmetto Estates   Pinellas Park  Pinewood   Plymouth   Ponte Vedra   Quail Heights
Richmond Heights   Riverview   Ruskin   Sanford   Seffner   Sorrento   South Miami Heights
St. Augustine   St. Johns    St. Petersburg   Sunset   Sweetwater   Tampa   Tangerine
Temple Terrace   University Park   Valrico   Wekiva Springs   Wesley Chapel   West Little River
West Perrine   Westchester   Westview   Winter Park  Winter Springs   Yulee   Zellwood
Georgia: Columbus, Valdosta
Michigan: Auburn Hills, Detroit, Farmington Hills
Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring
New Mexico: Rio Rancho
North Carolina:    Beulaville   Burgaw   Camp Lejeune    Charlotte   Chinquapin   Concord   Emerald Isle
Gastonia   Hampstead   Hickory   Holly Ridge   Hubert   Huntersville   Jacksonville    Maple Hill
Maysville   Midway Park   Monroe   Morrisville   New Bern   Pink Hill    Pollocksville   Richlands
Sneads Ferry   Stella   Surf City   Swansboro   Tawara Terrace    Teachey   Topsail
Topsail Beach   Trenton   Verona   Wallace
South Carolina: Greenville, Greer, Marietta, Piedmont
Texas: Austin, Jacksonville, Laredo
 

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

 

 

WHAT YOU WILL DO IN THIS ROLE 

 

As a Customer Service / Technical Support Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile