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SalaryJob Title: Software Engineer, CRM (Salesforce Developer)
Salary Range: $80,000 - $92,000
Department: Information Technology
Reports to: CRM Manager
Location: Remote
Schedule: M-F; 9-5 EST
Salary Range: $80,000 - $92,000
Department: Information Technology
Reports to: CRM Manager
Location: Remote
Schedule: M-F; 9-5 EST
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Summary:
Vibrant is seeking a dynamic and motivated CRM Engineer to join our growing team. As a CRM Engineer, you will play a crucial role in supporting the development, implementation, and maintenance of our Customer Relationship Management (CRM) systems. You will report directly to the Manager of CRM and assist with all functions of CRM programming and design. Your primary focus will be to learn and understand the CRM, its features, and its functionality. You will maintain the Salesforce CRM system including updates, enhancements, building reports, managing dashboards, and security. You will collaborate with cross-functional teams to ensure the CRM platform is optimized to enhance customer experiences and streamline business processes.
This is a fantastic opportunity for a motivated individual who is passionate about CRM systems and eager to contribute to the organization's success through technology-driven solutions. If you desire to make a meaningful impact, and to actively participate in the growth of the CRM ecosystem, we encourage you to apply.
Duties/Responsibilities:
- CRM System Support
- Data Management
- Customization and Development
- Collaboration
- Documentation
- User Training and Support
- Maintenance, Upgrades, and Continuous Improvement
Required Skills/Abilities:
- Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
- Strong, hands-on experience with Salesforce applications and contact center services. Genesys experience also a plus.
- Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
- Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
- Must be able to write technical specifications and documentation.
- Ability to meet deadlines while working in an evolving, complex, & fast-paced environment.
- Familiarity with APIs
- Creative problem solver
Required Qualifications:
- A bachelor's degree and 1 to 2 years of experience as a CRM Engineer or similar role. (additional experience may be preferable)
- Fully understand CRM fundamentals and advanced features
- Experience supporting large-scale CRM implementations and upgrades
- Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce, Genesys or similar platforms)
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal-opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"
