Critical Power Field Technician

Concentric is the first national industrial power services organization delivering forklift and Critical Power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO - FT Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The UPS Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other Critical Power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s). This position also provides technical support to customers on operational and maintenance aspects. This position reports to the Regional Service Manager and has no direct reports.

Key Job Responsibilities:

• Perform required preventative maintenance service to equipment under contract as scheduled.
• Responsible for maintenance involving use and care of electrical test equipment.
• Advise requesting department regarding system and requirements available to meet their needs and comply with safety codes.
• Perform initial starts-ups.
• Provide 24/7 on-call emergency services as required.
• Performance of electrical equipment maintenance routines.
• Battery system maintenance.
• Installation of designed Battery systems to ensure compliance with design specification and safety codes.
• Provide requested services while meeting safety codes, specification and budgetary limitations.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Troubleshoot Critical Power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
• Interpretation of technical documentation including schematics.
• Coordinate and manage all on-site subcontractors as necessary.
• Recognize sales opportunities for Critical Power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
• Timely and accurate completion of paperwork including Field Service Reports, RMA’s, timecards, and expense reports.
• Some warehouse responsibilities will be involved which included preparing batteries for
• transportation, managing inventory, and operating a forklift.
• Provide training and guidance to less experienced employees where necessary.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Critical Power leadership, resulting in positive customer and Company impact.
• Other key performance indicators as assigned.

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience in Electrical or Electronic Engineering Technology.
• Factory training or the equivalent in the repair and maintenance of multiple leading UPS brands is preferred.
• Actual experience working on 3-Phase UPS systems a plus.
• A good understanding of sealed and wet celled battery theory and application is a must.
• Must be thoroughly familiar with Battery Maintenance Procedures.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Must be able to pass a background check and obtain an TWIC card.
• Must be able to pass a drug test; our technicians are subject to random drug testing through our testing facility DISA.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in the telecommunications environment is preferred, but not required.
• Traveling is extensive, up to 80% of the time.
• Must have schedule flexibility, as services may be performed during the evening or weekend.
• A valid driver’s license.
• Willingness to work overtime.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom head ends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.