Service Technician - Powertrain Components

Job Purpose / Performance Outputs:

Provides product service including trouble-shooting for mechanical, electrical and hydraulics and repairs

of such.

Essential Functions Performed: (Other functions/tasks may be required besides those listed)

· Performs unit failure analysis

· Orders required parts for repair work, unit testing, and unit painting

· Assists power products personnel in unit build-up, assemble, and disassemble

· Delivers, Installs, and Repairs equipment

· Develop a parts list for customer orders

· Occasionally orders parts

Core Job Competencies (skills, knowledge, abilities) Required:(Others may be required)

* Mechanical, electrical, and hydraulic aptitude and knowledge, capable of a wide range of troubleshooting,

* Blue Print reading capability

* Knowledge of equipment instrumentation and gages and testing processes

* Knowledge of required safety and housekeeping rules, guidelines, and policies

* Technical Translation of mechanical product and repair documents and customer and vendor specifications

* Communication skills, verbal and listening, and phone skills

* Interpersonal skills

* Decision-making skills in selecting appropriate service needs and applications

* Negotiation skills with customers on service requirements and assisting with inside sales

* Behavior flexibility in dealing with both external customer situations and internal support staff

Minimum Education Level, Type, Certification :

High School Diploma

Tech School Graduate

Specific Experience - Amount and Type:

3 years of mechanical repair experience and 2 to 3 years of experience in servicing customers

JOB CONDITIONS / REQUIREMENTS - Hours, Travel, Physical, Tools, etc.:

24-hour on-call to customer needs

Travel, including overnight travel

Product repair certifications

Valid driver's license

Varying hazardous job conditions and safety apparel required