Crisis Services Worker

Provide direct field-based, telehealth (telephone or video), and office-based crisis evaluation, support, de-escalation, and safety-planning to those experiencing, or at risk of experiencing, a mental health or substance-use related crisis; provide comprehensive rehabilitative skill-building services to high-risk clients with a focus on crisis prevention, de-escalation, and safety-planning for individuals, and as needed as clinically appropriate, in a group setting and/or involving support persons; manage a caseload as a secondary coordinator for those at high risk; meet with clients primarily at the location where they are experiencing a crisis or need support to prevent a mental health or substance use crisis, which may include but is not limited to a client's home, school, or workplace, in the community, at clinics, hospitals, other treatment facilities, and unhoused habitations; assist with use of screening and assessment tools at the paraprofessional level to identify biopsychosocial determinants of health impacting the client's health and general mental well-being; identify and provide support for risk or signs of drug-related overdose to include, but not limited to, psychoeducation, administration of Naloxone, and/or coordination with emergency medical services; assist clients in accessing health, mental, social-related services, and community resources, such as referrals, accompaniment to specialist appointments and assistance with enrollment forms as needed and transporting clients when safe and appropriate; short-term follow-up check-ins following a crisis assessment and response; ensure timely client contact and timely documentation submission, maintaining a variety of progress notes, service records, and other required documentation in standard form and language; provide documentation of consumer services and encounters following all federal, state, and local guidelines and policies and procedures; make reports concerning family situations involving suspected neglect or child abuse, or abuse of an elder or dependent adult in accordance with mandated reporting requirements; work closely with law enforcement and may be assigned to field-based collaborative and/or ride-along work with contracted partner agencies, mobile units, or law enforcement; supports, as needed, as a consumer liaison to work alongside law enforcement to safely intervene and effectively divert individuals in crisis during a police encounter; contribute to multi-disciplinary treatment team discussions; maintain confidentiality of all information and materials handled; gather, disseminate, and coordinate relevant information, strengths and needs, necessary to connect individual to necessary services and resources; work collaboratively with all Agency behavioral health teams, community physicians and health providers, social workers, probation officers, Tribal partners, Regional Centers, Adult Protective Services (APS), Public Guardian, and community-based organizations; participate in risk reviews of specific cases for evaluation, discussion of specific intervention techniques and overall resolution effectiveness while reviewing alternate courses of action that may have been employed; participate in consultation, education, and information in preventing, deescalating and resolving crisis and in response to requests from community agencies, individuals, and professionals for information and education about behavioral health; perform various keyboarding and specialized general clerical duties to complete assigned work, prepare and maintain case records, case narratives and court reports; assist in outreach and developing new community resources; transport clients to and from mental health clinics and community-based resources, including emergency shelters while abiding by safety practices; provide shadowing support and mentoring to interns, volunteers, and new employees; assist individuals in linking with organizations and resources to address underlying conditions contributing to a crisis such as basic needs (food, shelter, clothing) and activities of daily living (personal hygiene, medical care, finances).

Essential job duties may be assigned that are not listed above but are relative to this job classification. (Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.)