Criminal Victim Compensation Specialist (Criminal Justice System Specialist 2) - Bilingual

Salary: $56,900.00 - $86,514.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CSSC-2024-75340-78410
Department: Commission on Crime and Delinquency
Division: EX PA Comm on Crime & Dlqntcy
Opening Date: 03/08/2024
Closing Date: 3/21/2024 11:59 PM Eastern
Job Code: 78410
Position Number: 50278154
Union: AFSCME
Bargaining Unit: A4
Pay Group: ST07
Bureau / Division Code: 00817000
Bureau / Division: Pennsylvania Commission on Crime and Delinquency
Worksite Address: 3101 North Front Street
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Heather Shenenberger
Contact Email: hshenenber@pa.gov
THE POSITION
Are you a detail-oriented person who is looking for the next step in your public service career? The Pennsylvania Commission on Crime and Delinquency (PCCD) is looking for a Criminal Justice SystemsSpecialist 2 to join our Office of Victims' Services, Victims Compensation Assistance Program.
If you have the required experience and you wish to explore a rewarding career that offers the opportunity to share your skills while earning a great salary, the PCCD wants you to apply today!
DESCRIPTION OF WORK
As a Criminal Justice System Specialist 2, you will work under the direction of the Claims Processing Supervisor, and will be responsible for providing financial reimbursement and guidance, and other compensation related services to victims of crime, their families, significant others, and other claimants who speak primarily Spanish.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will have the opportunity to work from home (telework) part-time up to (4) days a week. In order to telework, you must have a securely configured high-speed Internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Criminal Justice System Specialist 1; or
  
• Two years of professional experience in criminal or juvenile justice, law enforcement, or victim services, and a bachelor's degree in the social or behavioral sciences, Criminal Justice, law enforcement, or a related field; or
• One year of professional experience in criminal or juvenile justice, law enforcement, or victim services, and a master's degree in the social or behavioral sciences, Criminal Justice, law enforcement, or a related field; or
• An equivalent combination of experience and training.

Other Requirements:

• This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
• You must meet the . For more information on ways to meet PA residency requirements, follow the and click on Residency.
  
• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements will eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test oncefor this posting.

Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
This position requires the selected candidate(s) to be able to speak Spanish. In order to be deemed eligible for this position, you must be able to pass a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. By selecting yes, this confirms that the Bureau of Talent Acquisition may contact you for this evaluation.

• Yes
• No

02
Have you been employed by the Commonwealth of Pennsylvania as a Criminal Justice System Specialist 1 for one or more years full-time?

• Yes
• No

03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
How much full-time professional experience do you possess in criminal or juvenile justice, law enforcement, or victim services?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
How many semester credits of graduate level coursework have you completed in the social or behavioral sciences, Criminal Justice, law enforcement, or a related field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

• 30 credits or more
• Less than 30 credits
• None

07
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

08
WORK BEHAVIOR 1 - GATHER AND EVALUATE NEEDS AND DETERMINE REFERRALS
Gather victim/claimant information to evaluate victim/claimant needs and provide referrals to applicable state and local social services programs. Initiate follow-up with victims/claimants to determine additional needs.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

• A. I have experience gathering information to evaluate needs and provide referrals related to VICTIM SERVICES.
• B. I have experience gathering information to evaluate needs and provide referrals related to CRIMINAL JUSTICE.
• C. I have experience gathering information to evaluate needs and provide referrals. This was NOT related to victim services or Criminal Justice.
• D. I have successfully completed college-level coursework or training related to social w...