Course Materials Assistant

This is an AFSCME Clerical position. Bargaining unit consideration begins on 1/4/2024 and ends on 1/10/2024.
This position supports the Course Materials Manager with all aspects of the Course Materials Department at the UMD Stores. Duties include securing course material needs from faculty, course material procurement and processing, inventory management, and accounts receivables processing. This person also assists with special orders from individuals and Campus Departments. A customer service mindset, problem resolution focus and strong attention to detail are key attributes for success in the role. In addition to Course Material responsibilities, this position covers customer service specialist responsibilities roughly 20% of the time.
This position is part-time, 30hrs/week
Key Responsibilities
Course Materials Support - 50%

• Provides excellent customer service to meet the needs of students, faculty and the UMD staff.
• Consistently demonstrates awareness of the customer in actions, priorities, and decisions.
• Provides direct, complete, and timely outcomes to all inquiries.
• Go to person for students during course material ordering, pick up and buy back cycles.
• Resolve customer problems in a courteous and timely manner

System Use - 20%:

• Develops a high competency with software used in the department (MBS, Verba | VitalSource)
• Is accurate and efficient on POS terminals/registers.
• Competent in the use of other software applications (MS-Office suite, Google suite)

Lower-Level Store Support - 20%:

• Customer Service Desk coverage
• Supply buying Support

Other - 10%:

• Brings any concerns to the Course Materials Manager
• Builds and maintains strong relationships with Faculty and staff regarding adoptions and other course needs.
• Trains and guides on-call and student workers.
• Assists with the shipping, receiving, and stocking of Course Materials
• Takes an inventory of Course Materials three times a year and resolves variance issues

About the Job:
***THIS IS AN AFSCME CLERICAL BARGAINING UNIT POSITION***
Applications from current AFSCME Employees must be submitted by 1/5/2024 for bargaining unit consideration and ends on 1/12/2024. External applicants may submit applications during this time, but applications will not be considered until after the AFSCME bargaining unit consideration date.
The position is 12 months, 30 hours per week, and starting hourly rate of pay is $21.06.
Qualifications
Minimum Qualifications:

• High School Diploma/GED plus two (2) years of related office experience. Training/education may be substituted for some of the years of experience. Computer experience required. Specific knowledge/skills may be required.

Knowledge, Skills & Abilities

• Experience using various software solutions (MS-Excel, email, etc.).
• Ability to lead by example, make sound decisions, act on ideas, and demonstrate professionalism
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Growth mindset

Physical/Other Requirements

• Work varied hours/days as business dictates
• Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
• Able to operate and use all equipment necessary to run the Course Materials department.
• Able to move or handle merchandise throughout the store weighing up to 50 pounds

Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
University of Minnesota, Duluth (UMD)
The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.
Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).