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Form of workLakeshore Learning Materials is one of the most innovative manufacturers of educational materials in the country. Specializing in top-quality products for the home and classroom, we are a thriving multichannel organization with a robust web business, multiple catalogs for early learning and elementary programs, 60+ store locations, plus a sales force that is second to none. Thanks to the daily contributions of the amazing people who make up our team, Lakeshore has experienced continuous growth since the day it was founded in 1954.
You don't need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience-all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.
Providing great customer service isn't just a goal-it's the essence of who we are.
Our energetic and friendly approach to exceeding each customer's expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.
Lakeshore Learning Store management teams have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle...and no team success is too small to celebrate.
Responsibilities
Building Talent
Recruit and develop an engaged, sales-driven team
Involved in training and developing new store associates
Building Service Standards
Surpass expectations regarding customer service
Seek and communicate customer feedback in regard to school and home use of products
Build a unique and lasting relationship with customers
Building Revenue & Operational Excellence
Maximize sales and manage controllable expenses
Maintain visual presentation of merchandise and signage
Maintain company expectations regarding retail policies and procedures
Essential Skills & Attributes
Passion for providing excellent customer service
Positive and proactive approach to management and working as a team
Excellent communication and training skills
Exceptional time management and organizational skills
Ability to demonstrate company standards and reinforce them with entire team
Strong desire to recognize and reward achievements-big and small
Capacity to give regular and clear feedback to team
Ability to provide and receive constructive criticism
Capacity to multitask in order to meet simultaneous demands
Requirements
1 year related retail management experience
Ability to work flexible schedule, including nights and weekends
Knowledge of retail POS systems
And here's our end of the bargain!
Competitive compensation
Paid leave for new parents to support work/life balance and family bonding
Comprehensive medical/dental plan for full-time employees
401(k) retirement plan
Generous employee discount
Quarterly bonus program
At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.
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