Copier Repair Technician Ii - Off Lease Equipment

Located in Irvine, CA, use your troubleshooting and hands-on service repair experience to repair and refurbish off-Lease Equipment (i.e. enterprise copiers, MFPs) which are returned to Canon. This is a fast-paced, high volume department where you will make decisions based on guidelines, to determine life expectancy of parts and equipment.
This position requires full-time presence at your assigned office(s)/worksite(s).
- Assess quality of products and report on areas that require service
- Perform in-house troubleshooting to identify issues with equipment
- Service, repair and perform recondition procedures as needed
- Perform advanced firmware updates and security wipe of hard drives
- Perform final cleaning/detailing of devices before sale
- Provide timely communication related to technical or customer service issues
- Prepare reportsfor recondition procedures performed and parts replaced
- Provide efficient, responsive service to customers
- High school diploma or equivalent plus additional technical training equal to 2 years of college
- Knowledge of copier and printer technology with training in service repair environment
- Preferred: CompTIA A+ or Network+ certification preferred.Canon imageRUNNER Advanced training along with Canon repair certifications
- Ability to use basic hand tools
- Basic computer skills, MS Word, Excel, network environments
- Strong organizational and time management abilities
- Good written and verbal communication skills
- Strong customer service skills
- Analytical thinking and problem-solving abilities
In accordance with Californialaw, we are providing the anticipated hourly rate for this role, if filled in California: $21.27 - 31.85
The company will not pursue or support visa sponsorship for this position.
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020 and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
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All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
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