Coordinator, Training

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2023. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Training Coordinator, you will be responsible for supporting the Technical Training team and for creating, tracking, and maintaining student reservations and records for North, South, and Central America.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

+      Provide student confirmation for training activities at Kyocera approved sites.

+      Enter all student (local, regional, national, and some international) activities (enroll, update, cancel, validate) classes at National Training Center (NTC) and the online Learning Management System (LMS).

+      Schedule and coordinate instructor led regional technical training classes. 

+      Communicate with dealers and students on all training related activities.  

+      Monitor incoming communications from all regions/headquarters/dealerships, regarding roster changes and additions. 

+      Transfer transcripts between customer dealerships when technicians and dealers move from one customer dealership to another. 

+      Validate and update product and technical authorizations in Oracle database.

+      Order food for students and staff as requested.

+      Validate, pay, and track all invoices for the National Training Center. 

+      Arrange all local student transportation between airport, hotel, and training facility.

+      Produce/generate diplomas and classroom placards for all technicians attending classes. 

+      Answer training inquiries (class availability, training dates, general travel, etc.).  

+      Create and maintain class rosters for all online and in-person technical classes.  

Required:

+      High School or General Education Diploma. 

+      Fully proficient with Microsoft Office Programs including Outlook, Word, PowerPoint, Teams, and Excel.

+      Minimum of 1-2 years of administrative or other relevant experience.

+      Must be well-organized with the ability to maintain, document, and track training activities and schedules.

+      Ability and willingness to learn new procedures and use new application software.

Preferred:

+         Previous experience using a Learning Management System (LMS) - tracking, updating, change, cancel, student activities.  

+         A general understanding of copier/scanners/printer and networking products in the Office Equipment Business. 

+         Familiarity with Oracle database systems a plus.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.