Coordinator, Client Services

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Coordinator, Client Services, reports directly to the Operations Leader or to the Station Leader.  The primary duty of the Coordinator, Client Services is to develop business in EFW's four core services:  Domestic, Global, Truckload, and Tradeshow, through sales techniques, market and industry knowledge, and superior customer service.  The Coordinator, Client Services, may carry out responsibilities in some or all of the following functional areas:  business development, operations, marketing, and pricing.  

Duties include but are not limited to:

• Engage in solutions-based communication with clients.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW/client relationships.
• Utilize EFW software to quote business efficiently and successfully.
• Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Build strong relationships with local and regional Estes Express Account Managers to engage in reciprocal relationship.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up on lost quote opportunities to receive feedback and continuously improve process.
• Act as a liaison between clients, operations, administration and accounting.
• Coordinate with appropriate operations personnel to source transportation for secured moves.
• Work with operations personnel to make sure specific client expectations are met.Provide client with proactive notification of deliveries or service issues to ensure continuous communication.
• Assist with resolving client issues.
• Continually develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.

Minimum of a Bachelor’s degree plus 2 years industry experience in transportation required.  A combination of education and experience will be taken into consideration.

Travel up to 25% may be required.

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications required.

Applicants must have excellent written and verbal communication skills.

Strong organizational skills and close attention to detail required.

Applicants must possess the ability to work independently and remain self-motivated with minimal direct supervision.

Ability to effectively present information and respond to questions from groups of customers and employees required.

The successful candidate will be capable of working under tight time constraints in a high volume environment with multiple priorities.

At this time, EFW will not sponsor a new applicant for employment authorization for this position.

EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.

EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.