Continuous Improvement Specialist

The Continuous Improvement Specialist II provides Continuous Improvement support to Nemours by functioning as an analyst, facilitator, consultant and/or project manager as required. This individual will work throughout the system with a broad range of stakeholder groups, focusing on clinical, operational and enterprise systems areas. This work includes leading larger scale Continuous Improvement work such as value stream mapping (VSM), clinical standard work development and strategy/goal deployment.

Essential Functions

• Facilitates, guides, and supports enterprise, departmental, or cross-departmental Continuous Improvement work as directed by executive leadership. This encompasses preparation and planning for workshops and value stream/model lines, implementation, and periodic audits of the work completed.
• Participates in tactical planning for the Continuous Improvement work to be done in concert with Nemours leadership. Develops, maintains, and revises work plans as needed. Monitors outcomes. Integrates work with other departmental initiatives and revises as needed.
• Contributes to the development of standard work.
• Researches and identifies relative benchmarks to be used in the establishment of daily management measures to ensure compliance with standard work.
• Assists Nemours leadership to develop proficiency in Continuous Improvement methodologies and approaches. Provides formal Continuous Improvement training as well as serving as an educational resource and consultant.
• Uses knowledge of waste elimination tools and techniques to identify clinical and operational opportunities for improvement.
• Assists in the development and refinement of Continuous Improvement training programs and materials.
• Assures adherence to Continuous Improvement standards and methodologies across the enterprise.
• Demonstrates the ability to challenge the status-quo and encourage breakthrough thinking to ensure Continuous Improvement principles are implemented.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.

• Ability to handle various tasks simultaneously.
• Ability to use tact, judgment, and diplomacy.
• Excellent interpersonal skills.
• Ability to facilitate a team to defined outcomes in a timely manner.
• Ability to prioritize, plan, and execute.
• Excellent oral and written communication skills.
• Ability to coach and provide feedback.
• Project management skills.

• Bachelor's degree required.
• Extensive knowledge of lean management systems, tools, and methodologies and demonstrated coaching/mentoring of individuals to conduct improvement workshops independently.
• Five years of direct experience in lean facilitation.
• Healthcare experience strongly preferred.