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Form of workJob Description
Job Description
About the Company
Chegg is revolutionizing the higher education market. At Chegg Skills, we are redefining education by building a new type of school that delivers unprecedented return on a student's time and money. Our mission is to help combat student debt, rebuild the middle class and to provide everyone the opportunity to secure their future in the digital economy.
Chegg Skills offers programs in AI prompt engineering, web development, data science and analytics, digital marketing, project management, design, and is currently working to expand our offerings into several other domains. A best- in-class online platform delivers a structured and flexible education supported by a network of industry experts, mentors and hiring partners, who guide students through their learning and career journey.
Job Description
The Content Coordinator, Curriculum Maintenance enables the continuous improvement and relevance of Chegg Skills' growing catalog of online skills programs. As a key contributor to the Instructional Design & Development team, this role involves collaboration with instructional designers, project managers, media producers, technical editors, content production and QA specialists, and cross-functional stakeholders to maintain and enhance the quality of our educational content.
This position requires content coordination expertise, a keen eye for detail, and a strong, demonstrated ability to translate ambiguous or complex requests into actionable plans.
The Coordinator must be able to delegate work to a team of contract editors, content producers, and QA specialists clearly, quickly, and in alignment with business priorities. They will manage content updates and publishing and release schedules, and they will collaborate with the team on bug triaging and resolution.
Responsibilities
Requirements
What is Chegg?
An 'always on' digital learning platform.
Chegg puts students first...Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Chegg is an equal opportunity employer
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg: http://youtu.be/Fwf90zgaOLA
Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg
Chegg Corporate Career Page: https://jobs.chegg.com/
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/
Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers
Chegg out our culture and benefits!
http://www.chegg.com/about/working-at-chegg/benefits/
http://techblog.chegg.com/
Chegg is an equal opportunity employer
About the Company
Chegg is revolutionizing the higher education market. At Chegg Skills, we are redefining education by building a new type of school that delivers unprecedented return on a student's time and money. Our mission is to help combat student debt, rebuild the middle class and to provide everyone the opportunity to secure their future in the digital economy.
Chegg Skills offers programs in AI prompt engineering, web development, data science and analytics, digital marketing, project management, design, and is currently working to expand our offerings into several other domains. A best- in-class online platform delivers a structured and flexible education supported by a network of industry experts, mentors and hiring partners, who guide students through their learning and career journey.
Job Description
The Content Coordinator, Curriculum Maintenance enables the continuous improvement and relevance of Chegg Skills' growing catalog of online skills programs. As a key contributor to the Instructional Design & Development team, this role involves collaboration with instructional designers, project managers, media producers, technical editors, content production and QA specialists, and cross-functional stakeholders to maintain and enhance the quality of our educational content.
This position requires content coordination expertise, a keen eye for detail, and a strong, demonstrated ability to translate ambiguous or complex requests into actionable plans.
The Coordinator must be able to delegate work to a team of contract editors, content producers, and QA specialists clearly, quickly, and in alignment with business priorities. They will manage content updates and publishing and release schedules, and they will collaborate with the team on bug triaging and resolution.
Responsibilities
- Streamline the intake process for change requests from instructional designers and drive process adoption across the Instructional Design & Development team
- Collaborate with the project manager, instructional designers, SMEs, media producers, technical editors, QA specialists, and cross-functional stakeholders to understand the scope of curriculum changes, set realistic dates for curriculum release, and manage the completion of editorial, QA, and publishing tasks to meet deadlines
- Organize and enable cross-catalog updates in response to emerging business needs and priorities
- Own a curriculum bug intake and triage process; audit and improve this process to ensure we're supporting cross-functional teams and establish standards, timelines, and tracking mechanisms for bug review and resolution
- Partner with student-facing teams to identify trends and opportunities to improve curriculum or develop supplemental resources
- Share out regular release notes of recent curriculum changes and bug fixes
- Develop and drive a process for routine curriculum audits to ensure all Chegg Skills programs remain current, accurate, and apply editorial standards consistently
- Support Content Operations team on process changes; identify pain points and problems inhibiting efficient Curriculum Maintenance and implement scalable solutions for a continuously growing catalog
Requirements
- 3+ years of experience in a role that blends digital content production and project management; could be web or digital content manager, content producer, LMS or CMS administrator, managing editor, release manager, or adjacent role
- Familiarity with and comfort engaging with a CMS or LMS; previous experience working with specialized content and configurations
- Experience working as an editor or in quality assurance; should have strong editorial instincts and an eye for detail
- Ability to work independently, meet deadlines, and handle multiple projects simultaneously.
- Excellent communication and collaboration skills
- Exceptional time-management and organizational skills
- Strong attention to detail and commitment to maintaining content accuracy
- Ability to adapt to evolving industry standards and technologies
- Flexible hours to accommodate varying workloads
What is Chegg?
An 'always on' digital learning platform.
Chegg puts students first...Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Chegg is an equal opportunity employer
Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
Video Shorts
Life at Chegg: http://youtu.be/Fwf90zgaOLA
Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg
Chegg Corporate Career Page: https://jobs.chegg.com/
Chegg India: http://www.cheggindia.com/
Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/
Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers
Chegg out our culture and benefits!
http://www.chegg.com/about/working-at-chegg/benefits/
http://techblog.chegg.com/
Chegg is an equal opportunity employer
