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SalaryABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for five consecutive years from 2019 to 2023! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.
Joining our team has it's perks:
- Generous PTO Including Birthday PTO
- Education Assistance
- Ample Growth Opportunities
- 401k Plan with Match up to 5%
- Paid Holidays
- Company Paid Group Life Insurance, STD & LTD
- Affordable Insurance Plans
- And Much More!
Job Responsibilities
The primary purpose of the Contact Center representative is to promptly handle telephone and/or electronic member interactions to the member service Contact Center via SMS, Chat, etc. The Contact Center representative is responsible for the delivery of excellent member service in accordance to the credit union’s member service standards. The Contact Center representative will ensure that every interaction is properly identified, and each inquiry is handled accurately with the aim of first call resolution. The Contact Center Representative is expected to educate and promote Credit Union product and services, and supports all functions within the Contact Center.
* This is a general overview of the job description for this role.
** This is an entry level position.
*** This is not a remote position.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
