Contact Center Representative

Primary Purpose:

The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products, services and programs as well as communicating effectively with team members within the Contact Center and throughout the company.

Essential Functions and Responsibilities:

a. Regularly assist customers at all customer levels by processing orders, answering technical questions and solving customer issues that may be received by telephone, email, the company website, the company voice mail and social media sites.

b. Regularly read Company reviews and contact customers by telephone, email or social media sites regarding orders and/or issues.

c. Process customer requests, order changes, tracers and replacement orders.

d. File claims for damaged or lost packages with shipping vendors.

e. Regularly follow proper procedures for up/cross selling, participate in sales contests and reach goals set by Contact Center Manager.

f. Provide timely feedback to the Contact Center Manager regarding service failures or customer concerns.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person