Consumer Prod Strat Analyst II -  Initiative/UAT Testing

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

The Client Protection UAT individual contributor role is aligned to the Strategy Integration team within Client Protection.  This team is a centralized, independent team responsible for deploying fraud strategies and platform initiatives. Responsibilities include working with various partners like project team, technology, strategies, execution, and operations from the inception of a project to deployment to come up with testing framework, test scenarios and post deployment validations and monitoring rule performance.   Deploying fraud strategies, platform initiatives and user acceptance testing. 

Responsibilities:

• Working with various partners like project team, technology, strategies, execution, and operations from the inception of a project to deployment to come up with testing framework, test scenarios and post deployment validations

• Lead efforts around UAT planning and author test plan.

• Lead test plan reviews involving key stakeholders across the line of business and partner services to obtain sign off.

• Partner with LOB subject matter experts to create test scripts based on business requirements and acceptance criteria.

• Lead post implementation meetings to identify and document issues to avoid in upcoming releases and document best practices to be adopted going forward

• Closely monitor and manage progress of defects found during testing.

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions

• Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions

• Coordinates the production of product performance reports and updates for senior management

• Proactively, and assertively obtain and vet test requirements for high-quality, groomed Jira stories

Required Qualifications:

• Two+ years Fraud, Claims, Authentication and/or Investigations experience

• Ability to lead assessments for process improvements to improve testing

• Demonstrated ability to make decisions, adapt to change and recommend creative solutions.

• Analytical skills; complex problem solving skills; ability to lead “horizontally;” effective communication skills; self-motivated; ability to lead and manage multiple projects and initiatives.

• Ability to communicate across and up the organization.

• Must be able to work independently and is not afraid to make a decision and act on it.

• Ability to manage resource plan, secure resources and lead execution of test scripts and document results.

• Deliver communication plan around the test approach, results and supporting documentation and reports with key stakeholders across the LOB and technology and Product Owner teams.

• Escalate issues that are not being resolved on a timely basis or not meeting SLA standards.    

Desired Qualifications:

• Basic technical skills (beginner level SAS/SQL)

• Strong project management skills and detail oriented

• Strong customer and project deliverables focus.

• Knowledge of HP-ALM, Jira, Testing Tools and ordering data 

• Strong knowledge of Fraud and/or general knowledge of Fraud systems (i.e. EPIC FLASH, SFM, TSYS, Brainiac)

• BASS, BOLT, ENG, EPIC, Flash, Mastercard Online, Synergy, TSYS, Visa Online

Skills:

• Business Intelligence

• Data and Trend Analysis

• Fraud Management

• Monitoring, Surveillance, and Testing

• Research

• Business Analytics

• Data Quality Management

• Data Visualization

• Problem Solving

• Written Communications

• Analytical Thinking

• Collaboration

• Critical Thinking

• Innovative Thinking

• Oral Communications

Shift:

Hours Per Week: