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SalaryAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Consumer Experience and Learning (CEAL) Project Manager will help ensure that our clients and colleagues are prepared as we launch new product, service, and channel enhancements. In a rapidly changing financial services environment, we want to ensure that all clients and colleagues are aware, understand and adopt our constantly changing product and digital features and options. This is achieved by developing and delivering compelling, innovative, and fun learning experiences. This role will partner across multiple teams and functions to support and enhance a comprehensive support structure for critical product priorities and frequent launches to help drive deepened relationships, self-servicing and improve centrality for Consumer and Small Business clients in an increasingly competitive environment.
The Project Manager will be responsible for readiness strategies that are planned and executed effectively, and in a manner to help drive adoption with our clients. The candidate will drive business OKR performance by helping to create industry leading capabilities and support a best-in-class launch process that delivers knowledge, awareness and understanding effectively to our colleagues across business lines. This position is considered a mid-senior level of responsibility and requires the ability to deliver engaging solutions, provide strategic perspective and support of both the CEAL team and the larger business. They must be an established collaborator, with in-depth knowledge and experience with adult learning strategies and practices, designing engaging and interactive media solutions, strong presentation skills, demonstrated project support skills, launch readiness activities and highly effective communication approaches. They will be adept at understanding technology and successfully communicate technical capabilities and banking product details to a non-technical audience. This role must be comfortable interacting with mid-to-senior level executives, able to build relationships and work across business lines at many levels. They will work as part of the Product Wholesale and Channel Enablement team that leverages Agile methodology and a co-located work environment.
This is no “business as usual” role. To succeed, we need someone who is a high energy business transformer that understands how human + digital experiences benefit our clients and employees, and can drive delivery of effective communication, training, and engagement efforts. The candidate will understand front-line colleague needs and challenges and how to creatively drive knowledge and excitement to front line staff in a quickly changing, financial services world. This is a great opportunity to bring brilliant experiences to our colleagues and clients and help ensure U.S. Bank is central to our customers wherever they go.
- Master's degree, or equivalent work experience
- 10 or more years of experience in project management activities
Preferred Skills/Experience
- Comprehensive knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
- 5-10 years of experience in video production, game based engagement tools and other communication vehicles, utilizing AfterEffects, Adobe Creative Suite, Premier and other animation and communication tools
- Business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
- Enterprise launch readiness experience highly desired
- Strong understanding of adult learning strategies and practices
- Experience leading change in an Agile environment
- Considerable understanding of front-line bank process, structure and support resources with proven ability to drive execution and change into multiple channels
- Solid understanding of consumer product and digital capabilities for consumer and small business, and how they benefit clients
- Excellent track record of tactical planning, piloting and implementation, with a demonstrated understanding of how customer activity flows through to key business performance indicators
- Strong ability to analyze frontline and client behavior
- Demonstrated ability to identify opportunities and build a case for taking action
- Excellent verbal, written and presentation skills – Excel and PowerPoint skills required
- Understanding of banking risk in today’s environment
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
