Consumer Access Specialist Lead

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Day

Location: 3100 East Fletcher Avenue Tampa, Florida 33613

The community you’ll be caring for: AdventHealth Tampa

· AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

· Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

· Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

· Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you’ll contribute:

GENERAL SUMMARY: Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

Qualifications - External

Qualifications - External

The expertise and experiences you’ll need to succeed:

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: General Duties:

· Proactively seeks assistance to improve any responsibilities assigned to their role.

· Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.

· Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area.

· Meets and exceeds productivity standards determined by department leadership.

· Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.

Minimum qualifications:

EDUCATION AND EXPERIENCE REQUIRED:

· High School Grad or Equiv and 1+ years’ experience

· Two years of direct Patient Access experience

· Associate degree in health services or completed coursework related to Health Services

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

· Certified Healthcare Access Associate (CHAA)

· Certified Revenue Cycle Representative (CRCR)

Preferred qualifications:

KNOWLEDGE AND EXPERIENCE PREFERRED:

· Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.

· Intermediate medical terminology

· Bilingual – English/Spanish

Job Type: Full-time

Pay: $15.49 - $23.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Loan repayment program
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Pet insurance
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Inpatient
• In-person

Ability to Relocate:

• Tampa, FL 33613: Relocate before starting work (Required)

Work Location: In person