The Project Manager (PM) directs all operations of a designated project and provides the primary single point of contact for all materially interested parties. The PM is accountable for the project's execution and completion. The PM is the "general manager" of the project and owns the responsibility of the outcomes including production, safety, communication, completion timelines, and maintaining a good Brand appearance.
In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened®!"
Key Responsibilities
- Manage complex commercial projects
- Ensure an accurate scope of work for projects and prepare estimates
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews, resources, and subcontractors to provide service on active commercial projects
- Review job site documentation to support the services provided and ensure proper client requirements are achieved
- Maintain written communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses including equipment, vehicles, and other material assets
- Develop relationships with key personnel including insurance adjusters and property managers.
- Troubleshooting abilities, as necessary
Key Skills
- Collaboration - Collaboration is the cornerstone of all project management skills
- Teamwork - Create and empower a team to do their best
- Communication - Keep all interested parties informed on the daily operations of the project
- Time management - Set goals, give direction, and complete goals
- Leadership - Be the leader, but train the next leader
- Organization - Be the brand
- Problem solving - The problem is your problem. Solve it
- Critical thinking - Think, understand, discuss, and resolve
Additional Responsibilities:
- Manage the customer and client experience and overall customer satisfaction
- Provide priority response to potential customers
- Participate in training of restoration teammates
Position Requirements
- Demonstrated ability to manage and work with other people
- Ability to read, write, and speak the English language to communicate with others, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Multi or Bi-lingual language skills are preferred but not required.
- Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.
- Excellent presentation skills which may include detailed presentation/update of project progress and issues to upper management, as well as communication as work activities to assigned supervisors.
- Detailed oriented with an emphasis on project management.
- Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.
- Should attain the OSHA 30-Hour General Industry training certification.
- Ability to travel locally and out of state when necessary
- At least 3 years of industry experience
- IICRC certification a preferred
- Knowledge of commercial building construction
- Work 45+ hours per week
- Enter on-call rotation to respond to weeknight, weekend, and emergency situations as necessary
Benefits
SERVPRO of Kansas City Midtown offers:
- First-class compensation
- Superior benefits
- Career progression
- Professional development
- Company vehicle
CompensationAnnual salary plus commission.
- First-class compensation
Compensation: $60,000.00 - $80,000.00 per year
Picture yourself here fulfilling your potential
At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.