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SalaryJob Description:
The Concierge Agent is responsible for the operation of the Lobby Concierge when the Concierge Manager is not available. The incumbent must be able to provide information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently such as: transportation, travel, spa services, restaurant reservations, special amenities. The Concierge Agents’ purpose is to ensure that the level of service provided to the guest is highly individualized and that each guest feels that their comfort and convenience are the principal concerns of The Gasparilla Inn & Club.
Job Duties:
o Adheres to the Gasparilla Inn and Club’s 10 Steps to Memorable Service.
o Exhibit’s the Gasparilla Inn’s Core Values.
o Thorough knowledge of property, space, capacities, room rates, special packages and promotions.
o Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.
o Welcome current/prospective residents and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).
o Personalize each interaction to maximize the customer experience.
o Manage all incoming inquiries and warmly transfer to the appropriate party.
o Act as liaison between customers, guests, and all Gasparilla Inn & Club associates.
o Actively seek ways to resolve issues or concerns with customer and business needs in mind.
o Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.
o Project warmth, care, and concern for all, along with proper etiquette.
o Maintain an organized and inviting front desk.
o Complete all paperwork correctly.
o Process/sort incoming mail.
o Complete all data entry/computer requirements accurately on a daily basis.
o Proofread and review all documents and reports to ensure error-free work.
o All other duties as assigned.
Qualifications and Requirements:
Required:
o One year of direct hospitality service.
o Excellent Customer Service Skills
o High School Diploma
Preferred:
o Three years of direct hospitality service management or Concierge specific duties.
o Bachelor’s Degree in Business Administration or similar/related field.
Benefits:
- Pleasant work environment and FREE GIBA pass for tolls
- FREE uniforms
- FREE employee meals
- FREE Parking
Working Conditions and Assignments:
This job operates in a high-end hotel and is administrative in nature. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; bend, kneel. The employee must frequently lift and/or move items up to 10 pounds and must occasionally lift or move items over 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
This position is full time and regularly requires early morning, late night and weekend shifts.
The Gasparilla Inn and Club is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The Gasparilla Inn is fortunate enough to offer our employees a Drug Free Workplace.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
