Computer Technician

Salary: $40,000.00 - $48,000.00 Annually
Location : Leesburg, FL
Job Type: Full-time Regular Staff
Job Number: 2324-999760
Division: Technology Innovation
Department: Information Technologies
Opening Date: 10/18/2023
Working Conditions: Normal office conditions and instruction at various educational sites.
Location and Supervisor: Leesburg Campus
Job Summary
The Computer Tech II assists the Helpdesk Manager in general tasks to aid multi-campus support, troubleshoot and installation of workplace endpoint technology, user support, communications, and networks. The Tech II oversees and executes procedures to ensure that all products and services meet organization standards and user requirements. The Tech II diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices, and coordinates standard projects, working closely with peers and users to deliver optimum service. Required to travel, work flex time, and be available for rotation of on-call hours. Responsible for demonstrating LSSC's values of learning, people, student success, forward thinking, commitment to excellence, accessibility, diversity, partnerships, and sound management practices.
Essential Duties & Responsibilities

• Respond to end users' requests, troubleshoot, and resolve complex problems, and maintain college's computers, laptops, printers and peripherals.
• Provide user support for college wide systems including software, hardware, and network for computer classrooms, faculty and staff.
• Create images and deployment of college computers and laptops.
• Install and assist with the maintenance of network equipment.
• Assist Helpdesk Manager to stay current on Software Deployments, deployments and is familiar with the maintenance contracts regarding the software.
• Support classroom technologies including software and hardware.
• Install, maintain and diagnose server applications and services.
• Install and maintain VOIP phone systems and hardware.
• Ability to configure network switch port configurations.
• Responsible for software licensing, hardware inventory and related equipment.
• Assist HelpDesk Manager and oversee the supervision of student assistants.
• Help desk work orders must be closed with details in the resolution field on how the situation was resolved.
• Frequent communication with client via help desk ticket with progress a must.
• Manage and maintain desktop policies on the network.
• Remain current with technology trends in education and business environments.
• Maintain Dell certification for Self-Dispatch for Client parts.
• These certifications must be updated every two years.
• Document activities and inform the Helpdesk Manager of any problems.
• Perform other duties assigned.

Knowledge, Skills, & Abilities

• Advanced knowledge of current user endpoint technology, including installation, repair, and network support.
• Knowledge of network cabling, intermediate knowledge of Audio-Visual equipment and Active directory.
• Intermediate knowledge of Windows Desktop Operating systems and configurations.
• Skills to troubleshoot and diagnose hardware, software and user issues.
• Basic knowledge of imaging software for endpoint operating systems.
• Skills necessary to install and maintain VOIP phone handsets.
• Intermediate knowledge of networked printers and copiers.
• Ability to interface with vendors to solve difficult issues.
• Ability to communicate clearly among peers and with the user community in a courteous, helpful and professional manner.
• Creates and documents all procedures and processes and keep current for all IT Support.
• Ability to follow up on uncompleted tasks.
• Promote a common purpose consistent with stated College goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other's view of the world, personalities and working styles.
• Conduct oneself in a manner consistent with the College's standards of ethical conduct.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

Minimum Qualifications & Education
Minimum Certifications / Licenses

• Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
• Minimum 24 months working in endpoint repair, network support, PC programming, PC software support.
• Current Dell Client certification in Tech Direct program for Self-Dispatch of endpoint parts is required.
• MCP and CompTIA A+ preferred.

Lake-Sumter State College provides a wide range of affordable, competitive, and comprehensive benefits that are a vital part of your total compensation package. These programs are centered around health and wellness, financial security, and professional development.