Computer Network Support Specialist

Do you have a passion for technology and a strong desire to make a significant contribution to a dynamic IT team? We're currently looking for a to join our team here at Scherer Bros. Lumber Co. In this role, you'll be vital in supporting and securing our network infrastructure. If you're a proactive problem solver with hands-on technical expertise, we'd love to hear from you!

POSITION/JOB TITLE:Network Support Specialist

POSITION SUMMARY: Responsible for assisting the senior network administrator in proactively managing the Scherer Bros Lumber Co. voice and data network to provide a responsive, stable and secure computing environment.

ESSENTIAL FUNCTIONS:

• Participate in and/or direct the design, installation, configuration, maintenance, and troubleshooting of network servers and other related hardware/software
• Conduct implementation activities for hardware and software with an understanding of well-planned testing methods
• Provide network troubleshooting of switches/routers/firewalls/premise wiring
• Provide backup support for VOIP phone system
• Administer network permissions and security on all appropriate platforms and adhere to requirements for confidentiality
• Assist with the development of I/T standards, written procedures, and training materials

ADDITIONAL RESPONSIBILITIES:

• Demonstrate a positive company image in attitude, dialogue, and appearance
• This position will occasionally require work hours beyond the normal workday based on the demands of the business. It has a moderate to high demand for tight deadlines
• Gain a general understanding of application software and hardware outside the immediate scope of responsibilities to understand the overall impacts of enhancements and changes and provide backup support if needed
• General knowledge of business processes in retail and manufacturing
• Promote and practice all safety policies and procedures

EDUCATION & EXPERIENCE:

• Bachelors, Associate’s, or technical degree from an accredited technical college with 2 to 3 years + of directly related experience and level of responsibility

KNOWLEDGE, SKILLS & ABILITIES:

Working knowledge of these preferred:

• Windows 10/11 desktop
• Windows Server administration
• SQL Server 2019 administration
• Help Desk Software
• VMWare Server administration
• Microsoft Exchange and Outlook administration
• Switch/router hardware and software configuration
• Demonstrated ability in verbal and written communication skills
• Demonstrated organization skills
• Demonstrated ability to work collaboratively with a variety of people and teams
• Demonstrated ability to work under pressure when resolving end user issues
• Demonstrated ability to read, analyze, and interpret technical procedures

Experience in these areas is a plus:

• Citrix Server administration
• Storage Area Network (SAN) administration (Pure)
• Palo Alto Firewall
• Email filtering software (Mimecast)
• Microsoft Office platform
• Epicor BisTrack ERP and Administration
• Microsoft SharePoint Administration

PHYSICAL DEMANDS:

• Light lifting required (20 – 30 lbs.)
• Some heavy lifting on occasion (greater than 30 lbs.)
• Extensive computer use required
• Frequent sitting for long periods of time

ENVIRONMENT & PHYSICAL WORKING CONDITIONS:

• Majority of work to take place in office (95%)
• Exposure to production and yard environment (5%)
• Exposure to loud noises
• Exposure to dust and other pollutants
• Exposure to mechanical equipment in operation
• Exposure to temperatures ranging from extreme heat to extreme cold
• Travel to and from locations required

LICENSE(S) AND/OR CERTIFICATE(S):

Required: * Valid MN Driver's License

Job Type: Full-time

Pay: $67,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person