Computer Maintenance Management (CMMS) Administrator

Salary: $51,949.00 - $83,988.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2024-00262
Department: Public Utilities Admin
Opening Date: 03/06/2024
Closing Date: 4/3/2024 11:59 PM Eastern
Work Hours: Monday - Friday: 7:30 AM - 4:30 PM
Hiring Range: $51,949.00 - $68,000.00
Job Description
Do you want an opportunity to be a part of an industry leader in Water/Wastewater? Do you want to professionally grow your skills to be the subject matter expert that everyone looks to? Do you want to contribute to transformational change that will have impact for generations to come? If so, we at Raleigh Water are looking for you! Raleigh Water provides water and sanitary sewer services to about 198,000 metered customers and a service population of about 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.
We are looking for a Technology Specialist who has knowledge of Computer Maintenance Management Systems (CMMS) and who also understands asset management principles. Candidates who have backgrounds in Asset Management, GIS, and CMMS systems are the focus for this type of position. Also, candidates will need to work closely with GIS, Water/Sewer divisions, and vendors.
Working for the City of Raleigh comes with some great benefits. When you join our work family, you'll be eligible to receive a variety of benefits including:

• 13 paid holidays per year!
• Vacation, sick, and personal leave, along with service to others leave
• Health insurance Dental, vision, life insurance and flexible spending accounts.
• Enrollment into the North Carolina Local Government Employees' Retirement System
• Hybrid work schedules!

Duties and Responsibilities

• Serves as analyst to evaluate and optimize utility management processes regarding the use, maintenance, repair, and replacement of assets. Provides management with reports and analysis necessary for effective decision-making in equipment replacement, energy conservation, and capital replenishment.
• Prepares procedures and flowcharts to define workflow processes and translates these processes into the CMMS.
• Defines, implements, and enforces template configuration standards and maintenance activities for all utility assets.
• Oversees implementation and training of the CMMS at all facilities. Provides comprehensive helpdesk service for all users.
• Defines and administers software users' access control to protect software integrity.
• Understands the database structure and reporting tools to effectively extract accurate information in a timely manner.
• Coordinates with Information Technology Services and CMMS users to facilitate solutions for asset management activities.
• Oversees the library of O&M manuals, drawings, manufacturer's specification sheets, schematics and effectively integrates associated scanned images into the CMMS.
• Performs related duties as required.

Typical Qualifications
Education and Experience
Associate's Degree in computer science, information technology or directly related field and three years of related technology support experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications

• Valid North Carolina Class C Driver's License with a satisfactory driving record.

Preferred Qualifications:

• Eight years of related experience, training and/or education in Asset Management, Information Technology or GIS with three of those years in CMMS development and project management in an increasingly responsible capacity.
• Bachelor's degree in Computer Science, Asset Management, Engineering or related field, including major coursework in computer science and engineering and significant coursework in asset management.

Additional Information
Knowledge of:

• Standard principles and practices of system and/or network administration.
• Standard practices, methods and materials of assigned work.
• Technology and customer support practices and procedures.
• Project management principles and practices.
• Business math concepts.
• Filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:

• Administering and providing technical support of systems and/or network operations.
• Assessing and evaluating technology performance and quality.
• Responding to advanced technology support calls and issues.
• Performing basic original research, compiling and assembling data.
• Organizing tasks, meeting deadlines and prioritizing competing demands.
• Providing direction to others in order to meet standards.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Business math computations.
• Organizing and maintaining records and files.
• Maintaining and updating data and documentation.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements:
Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
Medium Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Working Conditions:
Work is performed in both the field and in an indoor office environment with moderate exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); and moderate exposure to travel.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01
Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02
How much relevant or comparable work experience do you have in this field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03
Do you have a valid North Carolina Driver's License Class C or the ability to obtain one within 60 days of hire?

• Yes, I currently have a valid NC Driver's License.
• I do not currently have a valid NC Driver's License, but I can obtain one within 60 days of hire.
• No, I do not currently have a valid NC Driver's License and NO, I cannot obtain one within 60 days of hire.

Required Question