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SalaryAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
About Universal Cabana Bay Beach Resort
Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.
Loews Hotels & Co co-owns and operates eight hotels in partnership with Universal Orlando. Each one is an attraction in itself with distinctively themed environments that range from an Italian seaside village to a Caribbean island paradise. Our Team Members deliver exceptional experiences and genuine guest service to provide the ultimate Universal Orlando Resort vacation. We offer competitive pay and benefits as well as numerous career and advancement opportunities across our growing campus of hotels, in addition to the Lakewood Regional Support Center, our heart-of-house facility supporting all Orlando hotels.
Job Summary
This position oversees two hotels and serves as the Complex Managing Director, and reports to an Area Managing Director. Direct reports include department heads overseeing the Rooms, Culinary and Food & Beverage divisions. The property executive committee includes Directors of Finance, Human Resources, and Engineering who work directly and collaboratively with the property; reporting to their divisional department head at the regional support center. The Complex Managing Director leads the team to develop and execute a seamless resort experience for the guests while effectively managing the overall operating performance to include team member engagement and financial results. Works collaboratively within the Orlando campus to optimize best practices, improve efficiencies and ensure the success of Loews Hotels Universal Orlando destination.
Job Specific
- Engages in strategic planning and execution to ensure that financial, guest and team member engagement and owner/partner relations are achieved
- Provides operational oversight of two hotels (serving as Managing Director)
- Attracts, retains and develops industry-leading talent
- Leads collaboratively with complexed leadership roles and Property Executive Committee members to deliver business objectives
- Identifies, oversees, and implements performance optimization and course-correction opportunities to achieve operational excellence
- Evaluates changes in guest needs, the hotel’s guest mix, and industry competitive trends to recommend appropriate product/service and operational changes to ensure guest and team member satisfaction in order to attain exceptional results
- Possesses superior knowledge of the market to include costs, competition, market share, and community leadership
- Embraces social responsibility by actively participating in the Loews Good Neighbor Program
- Serves as a role model in delivering the Loews Brand Promise by demonstrating the Loews Brand Principles and standards in daily interactions with guests, team members and the community
- Partners with the Executive Committee to develop the annual operating and capital budgets
- Responsible for working with the Executive Committees to develop annual goals and operational objectives in order to reach financial, team member and guests satisfaction objectives
- Introduces best practices to continually advance the brand to ensure goals align with regional goals and the overall objectives of Loews Hotels & Co
- Leverages resources such as Medallia, Energage, BI, Workday to improve overall performance
- Oversees capital expenditure plans and corresponding project budgets, maximizing return on investment and minimizing business disruption
- Other duties as assigned
Qualifications
- A minimum of 5 years of progressively responsible hotel leadership experience
- Preferred candidate will have previous leadership experience in a campus/shared services model
- Excellent planning, organization, and guest services skills
- Outstanding leadership and communication abilities
- Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
- Able to work a flexible schedule, including weekends and holidays
