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Form of workCommunity Manager - Apartments
Company Overview:
Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX.
Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our company values are Family, Opportunity, Commitment and Results. Come and join the Westland team where growth is key!
Job Summary:
The Community Manager is accountable for many day to day property operations, dealing with day-to-day resident relations, overseeing and maintaining the property’s general appearance and condition. Community Manager has the responsibility, under the direct supervision of the Area Manager, for all phases of the operations of an income producing property. This includes personnel functions, overseeing cleaning and housekeeping, community maintenance, communal amenities status, monitoring collections, and resident relations.
Note: This role does require inner city travel on a weekly basis. Driving is done in the employees personal vehicle with mileage reimbursement or an auto allowance provided by the company.
Experience:
- Ability to oversee general operations of a residential property
- Computer literate, including Microsoft Office, Excel, Google Suite, and other various operational programs; Proficient in Yardi or other similar property management software preferred
- Ability to build routine procedures, checklists, and oversee all necessary steps in accordance with Company’s policy
- Ability to communicate effectively and maintain frequent correspondence with Area Manager and Regional Manager
- Ability to speak effectively before groups of residents or employees
Personal Competencies:
- Property management skills, leasing skills, professionalism, internal communications, listening, time management.
Additional Requirements:
- Excellent interpersonal skills and ability to deal effectively with residents from diverse social, economic and ethnic backgrounds. Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees. A strong background in customer service, some basic knowledge of building structures and experience in coordinating and scheduling are essential. Own and maintain an operable smartphone.
- Extensive mobility and good physical condition required. Onsite Resident Manager must be able to perform the physical functions of this position, which may include, but are not limited to: ability to walk property, including stairs, to complete physical inspections, deliver resident communications, and show apartments.
- This position requires the ability to occasionally lift office products and supplies, up to approximately 20 pounds.
Job Duties and Responsibilities: Responsible for the following at own property as well as assisting at other properties in the area as assigned by the Area Manager.
Administrative and Financial -
- Maintain accurate resident records; issue appropriate notices when necessary (e.g., late payments, eviction notices, resident memos and letters)
- Supervise the process of collecting of rent; ensure that all rents are paid on time
- Increase traffic by advertising vacancies and obtain referrals from current residents
- Assist residents with resident portal registration
- Conduct market surveys of surrounding communities to ensure we are maximizing rental income
- Maintain records on all aspects of management activity on a daily, weekly, and monthly basis
Leasing and Resident Relations -
- Responsible for maintaining a professional appearance and attitude at all times
- Maintain a positive customer service attitude
- Show vacant units to prospective residents, perform follow up after show
- Conduct initial applicant screening; applications to be processed and reviewed by corporate office
- Review and sign rental agreement
- Conduct periodic inspections with residents that move-in/move-out
- Review all notices to vacate to determine the cause of the move-outs; reduce turn over
- Monitor renewals and distribute and follow-up on renewal notices
- Assist with implementing policies/community rules while maintaining positive resident communications
- Address resident concerns effectively within a reasonable time frame
- Distribute all company or community-issued notices
- Oversee satisfaction of maintenance service requests by following up with residents and maintenance team
- Oversee common areas of community, including laundry, mail room, parking, and fitness center (if applicable)
- Oversee collection of delinquent rents
Maintenance -
- Clean (trash pick up, dust, sweep/mop) the property daily including but not limited to entry/lobby, walkway/hallway, common areas, laundry room, lawn/landscape, stairs and decks, parking garage/lot, signs, facade, etc.
- Inspect vacant units, communicate any service related needs to maintenance and monitor completion of repairs; ensure high quality standards
- Clean vacant units to move in ready condition including but not limited to floors, windows/blinds, kitchen, appliances, bathroom, balcony/patio, etc.
- Walk property and vacant units on a daily basis in order to maintain community appearance and ensure repairs are noted and completed on a timely basis.
- Constant vendor/contractor communications concerning work scheduling (work orders), billings, vendor relations; issue keys to technicians/vendors, keep logs of who has keys and ensuring return of said keys
- Ensure that all service requests are recorded and communicated appropriately to maintenance
- Conduct regular unit/property inspections for deferred maintenance and habitability checks
- Create service requests; work closely with the Area Manager and Maintenance Supervisor to monitor, schedule and complete all maintenance requests.
Safety:
- Report all liability and community incidents to the supervisor and corporate office immediately, document any incidents.
- Assist Area Manager with implementing all safety checklists with maintenance staff.
- Actively monitor property and report any suspicious activity; communicate with security patrol service (if applicable), respond to emergencies
Benefits:
Westland takes pride in its team members and proudly offers the following benefits:
Westland takes pride in its team members and proudly offers the following benefits:
- Medical (dependent coverage options as well)
- Dental (dependent coverage options as well)
- Vision (dependent coverage options as well)
- Life Insurances (dependent coverage options as well)
- Short Term Disability Insurance
- Long Term Disability Insurance
- 401K with employer matching
- 6 Sick Days a year
- 10 Vacation Days a year to start
- Paid Holidays
- Rent Discounts and More!
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
All applicants being considered for employment must pass a background check, drug screening and any other applicable pre-employment screening.
Westland Real Estate Group is an equal opportunity employer.
