Community Manager

Job Purpose

The purpose of a Community Manager position is to oversee all aspects of the community, ensuring UMH standards are consistently maintained for residents and employees.

Job Duties

Maintaining the community in a first class condition

• Inspect all homes prior to move-in and ensure that homes are in proper condition and meet UMH standards
• Inspect all lots on a regular basis to ensure that residents comply with leases, rules and regulations
• Enforce community rules and regulations
• Maintain the community by coordinating all efforts of employees and outside contractors to consistently provide an attractive, clean and safe place to live.
• Titling of homes; follow all UMH procedures to complete title process in an accurate and timely manner
• Monitor workers on the premises; follow all guidelines to ensure workers are properly licensed, have secured permission to perform work on site, and have provided proper insurance documents before beginning any work.
• Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community
• Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities

Aiming for 100% Occupancy

• Advertise vacancies in the community using only UMH approved templates and methods of advertising
• Utilize rental or sales promotions by securing the required approvals from the VP of rentals or the VP of Sales
• Inspect rental units at the frequency required by UMH. Document inspections performed using UMH designated forms and procedures.
• Manage home sales for the community following all UMH procedures related to sales, showings, leasing and finance options

Aiming for 100% Rent Collection

• Run credit reports and background checks for all applicants; coordinate with other departments in the company to follow application processing procedures, review screening results and make final decisions on applicants
• Monitor rent payments and take action to ensure timely rent payments by residents
• Follow UMH rent collection procedures
• Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules.
• Learn and adhere to state specific guidelines for taking necessary action with repossessions or abandoned homes
• Coordinate with UMH Legal Department and Regional manager on any payment agreements for residents
• Coordinate with accounting department on all stages of the security deposit for renters
• Coordinate with accounting department on all stages of resident collections and resident bankruptcy

Keeping Expenses Within Budget

• Be vigilant about costs related to work performed in the community; Utilize UMH staff and equipment whenever possible, maintain warranty documentation and submit claims for any repairs covered by warranties; obtain and compare price quotes from outside contractors and vendors.
• Avoid waste and conserve resources; use all reasonable measures to minimize utility expenses. Ensure new residents promptly transfer utilities to their name.
• Inspect lots at time of move-out; follow UMH procedures to hold residents accountable for reporting damages and the cost of damages, unpaid taxes or unpaid utility bills.
• Consistently monitor and communicate with the Regional Manager on expenses related to maintenance needs or equipment.
• Consistently monitor the community and report any potential environmental hazards.
• Immediately notify the Home Office of any incident, regardless of severity, resulting in: (1) fines; (2) personal injury to a resident, guest, employee, contractor or other individual; (3) property damage or (4) anything that is the subject of a news media report.
• Immediately report all work-related injury or illness claims to the Company’s Workers Compensation Insurance Carrier; complete OSHA logs for all incidents that qualify as a recordable case.
• Send all legal correspondence and bills to the Legal Department at the Home Office in a timely manner to avoid missing critical deadlines and being subject to fines.

General Duties

• Supervise maintenance employees, office employees and seasonal employees as needed
• Communicate professionally and respectfully with coworkers, managers and community residents.
• Closely follow UMH procedures for managing the community
• Consistently meet UMH standards for quality and safety
• The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned.

Physical requirements of the job

• Moving throughout the community by vehicle or on foot
• Frequent use of computer, keyboard, mouse and phone during the work day.
• No heavy lifting is required.

Work Environment

• Working indoors in an office environment as well as moving throughout the community on foot or by vehicle

Travel

• Occasional car travel may be required to handle work-related errands outside of the community.
• Occasional car or air travel may be required to attend local or long distance trainings or when visiting other communities.

Work Schedule

• Full-time schedule, Monday through Friday, 40 actual hours worked per week plus an unpaid lunch break each day.
• In-person attendance is an essential function of this position.

Job classification

• This is an exempt position under the Fair Labor Standards Act except in locations where employees do not meet the minimum salary threshold for exempt status.
• In locations where employees do not meet the minimum salary threshold for exempt status, this position is treated as a non-exempt position. Non-exempt employees will be eligible for overtime pay in weeks where total hours worked exceed forty hours.

Required qualifications

• Strong customer service skills and the ability to provide the UMH standard of service
• Ability to organize and direct the workflow of employees and outside contractors
• Ability to work as part of a team as well as independently to complete job duties
• Strong time management and organizational skills
• Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties of a Community Manager

UMH Properties, Inc. will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with human resources should you require an accommodation or have any questions.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person