Community Manager

About the team & opportunity

Calendly Community is the destination and launching point for users' quests for help, inspiration, and connection. Whether new to scheduling automation, comfortable with calendars, or a seasoned scheduling pro - the community helps users grow and share their knowledge by leveraging collaborative spaces, an integrated user experience connecting Calendly resources across our ecosystem, and ever growing collective knowledge.

We're looking for a Community Manager to support Calendly Community reporting directly to the community program lead. The ideal candidate is Calendly familiar, comfortable working in public communities, and is highly proficient with most aspects of community management. The ideal candidate has helped manage and scale a community program at a high-growth company and is passionate about creating initiatives to help our customers and help Calendly serve at scale. They aren't deterred by ever changing, often ambiguous, and highly experimental work. Most of all, they're eager to learn, grow, and be challenged.

Our community program sits under Calendly's Customer Experience team. We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

A day in the life of a Community Manager at Calendly

On a typical day, you can expect:

• To play a key role in the operational management of the Community team; your work will help us remain efficient, effective, and always two-steps ahead of our customers and collaborators.
• To collaborate wildly with the rest of the Community team, CX Operations, Product, and others across Calendly; you'll work closely with other customer serving teams to ensure the Community is aligned and represented.
• To lead and manage significant Community projects; you are someone who can identify a gap, develop a solution, deploy, measure, and maintain all while maintaining alignment with strategic objectives and excellent communication.
• To engage daily in Calendly Community; no member of the Community team is exempt from engaging with our customers, answering their questions, championing their needs, and celebrating their successes.
• To continuously learn and adapt; you will be exposed to every aspect of community management and Calendly in this role and you're eager to learn, grow, and take chances.

What could a typical week look like?

• [Community Management] Foster positive and constructive interactions within the community. Encourage members to share their thoughts, questions, and experiences. Develop and deploy processes to better onboard new members and engage existing members.
• [Feedback + Updates] Work closely with the rest of CX to ensure the community is in sync with support (standards, issues, etc.) and contributing to collective observations, trends, feedback, and bugs, and resulting outcomes.
• [Business] Help develop and deploy training resources, community CoE, and other opportunities. Manage day-to-day operations of internships and rotations (not people management) and systems.
• [Content + Programming] Own community content and programming initiative, with special emphasis on product release readiness. Develop and execute an editorial calendar. Write, edit, and work across Calendly to develop engaging and informative content.

What do we need from you?

• 5+ years professional experience with 3+ in community management; preference for SaaS/Tech communities or high-touch communities
• Impeccable communication (written and verbal) and interpersonal skills
• Demonstrated project management skills and comfortable working independently
• A strategic problem solver with the ability to keep multiple responsibilities organized and an eagerness to take on any task when needed
• Experience collaborating and navigating cross departmental functions including Support, Customer Success, Marketing, and Product
• Expertise working with various online community platforms and tools
• Experience working at a high-growth company with flexibility to adapt when priorities change
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What's in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly's products, and we're still in the midst of our growth curve — it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com.

Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com .

Calendly is registered as an employer in many, but not all, states. If you are located in California, Alaska, Hawaii, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. you will not be eligible for employment. Note that all individual roles will specify location eligibility.

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Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

Compensation is based on a variety of factors including but not limited to location, experience, and job-related skills. In addition, Calendly offers a wide range of best in class total rewards. This includes comprehensive employee benefits like healthcare, dental, vision, parental leave, 401(k) match, paid time off, and much more. At Calendly we believe exceptional performance deserves exceptional rewards! During the hiring process, we are committed to sharing details about the compensation range for the position, enabling you to make an informed decision.

Please note that the compensation details listed in role postings reflect the base salary only, and do not include bonus/commission, equity, or benefits.