Community Liaison | River Valley Home Health & Hospice | Kingman, Az

JOB SUMMARY
Responsible for assigned functions related to providing information to the public, community events, identified referral sources, groups, and individuals. Works to promote the RVHHH mission consistent with agency policies and procedures.
DUTIES & RESPONSIBILITIES

• Identify audiences and determine the best way to communicate Home Health, hospice, Palliative Care/ end-of-life information and services clearly and efficiently for the intended audience
• Serve as staff liaison for RVHHH with physicians, hospitals nurses, social workers, discharge planners and community agencies
• Follows-up on referral for evaluation and/or admission to Hospice and Home Health
• Responsible and/or overseeing the process of hospice orders/Home Health orders getting to the Physicians for signature in a timely manner
• Work with various organizations to facilitate the delivery of appropriate services for potential Home Health and hospice patients.
• Perform community outreach activities including presentations, exhibits and one-on-one contact with community groups, Physicians, and coordinate special events
• Collaborate with healthcare specialists and civic groups to determine community Home Health, hospice, and Palliative Care/ end-of-life needs and availability of services to maintain continuity of care for patients and families in the areas we serve
• Provide current information regarding agency services including preparing, creating, and distributing printed Home Health, hospice and Palliative Care /
• end-of-life health education materials with final approval from the DON/DPCC
• Promote use of RVHHH's Home Health program and services
• Develop a dynamic communication method for increasing the utilization of our hospice services within various established and non-established referral sources
• Educate the community regarding hospice care and Home Health services available with RVHHH
• Attends and participates in staff meetings, in-services, and case conferences
• Provide information to team members in written form or in-person regarding Home Health and hospice information, education and services communicated within the community.
• Responsible for maintaining continuity of messaging by sharing all written or word-of-mouth marketing, educational, promotional materials with all team members involved in the delivery RVHHH Home Health, hospice, and Palliative Care /end-of-life services.
• Participates in continuing education through academic studies, seminars, and workshops
• Completes all documentation in an accurate and legible manner
• Attend IDT, as required.
• Collect data for Admission activities
• All other duties as assigned by the DON/DPCCC

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Hospice philosophy of care
• Home Health Care
• Principles and processes for providing customer and personal services including evaluation of customer satisfaction
• Methods for showing, promoting and marketing services
• General office and filing procedures
• Computer systems / keyboarding skills
• Perform all job functions in a safe manner
• Complete job duties with minimal supervision
• Establish, develop and maintain cooperative working relationships with referral sources, agencies and organizations interested in Home Health, hospice and end-of-life health care
• Collaborate effectively as a part of a team to establish and maintain cooperative working relationships
• Observe when something is wrong or likely to go wrong; recognizing a problem
• Use tactful, appropriate communication in sensitive or emotional settings
• Read and interpret documents
• Communicate clearly and effectively appropriate to the needs of the audience
• Manage stress in a mature manner
• Cope with multiple losses
• Establish priorities, organize and meet deadlines
• Drive an automobile; travel distances within our service area
• Excellent written and verbal communication skills
• Active listening ensuring accuracy with attention to detail
• Leadership with willingness to offer suggestions to promote team collaboration
• Sensitivity to confidential matters
• Positive, professional attitude and appearance
• Maintains professional boundaries
• Ethics and honesty
• Self-management
• Flexibility
• Compassion; sensitive to the needs of others
• Conflict resolution skills
• Acceptance of diversity
• High School Graduate or GED certificate
• Minimum of four (2) years of varied work experience in related field
• Demonstrated ability to communicate effectively
• Demonstrated ability to relate effectively with patients, physicians, community institutions, etc.
• Ability to travel within the agency's service area of 1.5 hours of driving distance of your home office
• Continuing education for professional growth

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through Home Health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.