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Form of work
SalaryWhy Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
This role is a rare opportunity to support a high-performing outreach team at one of the fastest growing startups in the healthcare industry. Your efforts will directly impact our ability to operate and scale our go-to-market efforts. In doing so, you will propel us on our mission to grow awareness and save the lives of hundreds of at-risk youth. You will work directly with the Managers, Directors, and Regional Directors on our Clinical Outreach team. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health's programs. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission, meticulously detail-oriented, and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Conduct proactive outbound engagement with key referral sources across priority markets
- Engage with referral sources via phone, email, and other communication channels to uncover needs, address barriers to treatment, and cement community partnerships
- Coordinate scheduling of meetings and events for outreach team members
- Assist the outreach team with all aspects of office and outreach operations
- Manage, document, and monitor new business opportunities through Salesforce
- Partner closely with cross-functional stakeholders (marketing, product, client success, etc.) to implement ad hoc projects that streamline Charlie Health's go-to-market in new and existing territories
- Facilitate the distribution of regional marketing materials and direct mail campaigns
- Create and distribute business development assets / collateral for external educational meetings, presentations, and networking events
- Assist with the research, application, and preparation for industry conferences and speaking opportunities
- Support with the onboarding of new team members
- Monitor and engage with all prospective referrals to ensure that every patient in need gets access to care
- Develop a strategic plan for creating new business relationships and strengthening existing relationships leading to increased referrals and admissions
Qualifications
- Preference to be located in Eastern Time or Central Time
- 2-4+ years of relevant work experience
- Microsoft Office proficiency
- Salesforce proficiency is a plus but not a requirement
- American citizen and native-equivalent or better in English
- Strong interpersonal, relationship-building and listening skills, with a natural effective consultative style
- Data-driven in measuring and improving the impact of your outreach efforts
- The ability to energize, communicate and build rapport at all levels within an organization
- Strong project management skills, with a demonstrable ability to manage details and deliverables in a fast-paced, fluid environment
- Exceptional communication skills, both written and verbal, with experience advising, presenting to and persuading senior corporate personnel
- Self-starting with a strong work ethic, entrepreneurial drive, service mentality and ability to work both autonomously and cross-functionally
- Be a strong team player across seniority levels – with a strong presence and maturity
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote
So—what do you think?
If you've made it this far, well, we're excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There's no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We're hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
