Community Health Worker, Ecm Program

EMPLOYER BACKGROUND

Are you looking for a change in work environment that provides rewarding and competitive pay, rich benefits, discretionary year-end bonus and set work schedule? How does weekends-off sound? 401k with a 5% employer match isn’t common nowadays, but LaSalle offers it!

LaSalle Medical Associates has been servicing the community for over 38 years! We are an established and well-respected Company throughout the Inland Empire region, including the Los Angeles County and Central Valley areas.

Now is the time to join a Company that really cares! Don’t miss-out on this opportunity to be a part of this growing team!

POSITION DESCRIPTION

Position_ Community Health Worker, ECM Program, Model 1 CB-CME

Reports To­_ ECM Program Director

POSITION PURPOSE

Under the general supervision of ECM Director this position is responsible for working effectively with, and as part of the CB-CME to support ECM Program (ECM) Members in improving their whole health, through outreach and engagement activities, which are primarily field based. This position works collaboratively as part of the Community- Based Care Management Entity (CB-CME) team, members and families, and other professionals, in addition to working collaboratively with the designated PCP care team.

MAJOR RESPONSIBILITIES

1. Responsible for assisting Members in navigating the healthcare system by finding and following up by phone and in person with eligible ECM Program (ECM) Members, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with the CB-CME and PCP to improve care and outcomes.

2. Model the highest ethical behavior in relationships with co-workers, supervisors, Members, Providers, and colleagues in the community.

3. Responsible for engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.

4. Delivering information about health and wellness in ways that the community can easily understand and providing information on ECM Member benefits and services.

5. Providing advocacy on behalf of ECM Members in the home, the community, and in provider organizations.

6. Responsible for building and maintaining a positive working relationship with Providers, including, but not limited to, interactions within Provider offices, communication over the phone, and through digital means such as email and fax.

7. Responsible for assisting the CB-CME and Providers to understand the culture, norms, beliefs and preferences of the Members and their community by: representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of Members.

8. Responsible for promoting a collaborative and effective working environment within the CB-CME by engaging in evidenced-based communication strategies (such as Motivational Interviewing) when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on Member case discussions.

9. Collaborates on Member care issues with other CB-CME team, participating in weekly and ad hoc case reviews, and consults with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature.

10. Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing gaps, and by identifying, developing, and testing new practices for improving the outcomes of the ECM.

11. Ensures documentations is accurate, useful and in compliance with regulatory requirements and accreditation standards.

12. Participates in all appropriate staff meetings or other activities as needed.

13. Help facilitate interactions with the CB-CME team members.

14. Ensures the privacy and security of PHI (Protected Health Information) as outlined in LaSalle Medical Associates policies and procedures relating to HIPAA compliance including attending annual compliance training.

15. Performs any other duties as assigned or required to ensure ECM operations are successful.

MINIMUM QUALIFICATIONS

Education/ Certificate:

Possession of a high school diploma or equivalent is required. A valid California driver’s license, a reliable car, and valid automobile insurance are also required. LaSalle Medical Associates will verify these requirements, as automobile travel within the Inland Empire required.

Experience:

Certification as a CHW, or have at least 2 years of experience as a CHW with ability to attend certification classes.

Knowledge/Skills Required:

Highly skilled interpersonally, with excellent team work and relationship skills. Highly skilled in interpersonal communication, including resolving conflict. Able to sufficiently engage members in a variety of settings, including on the phone, at Member’s homes, in hospitals and other settings. Knowledge of the community the CHW will be working in, especially non-professional resources, and their reputation in the community. Ability to develop relationships with community members and leaders, including in the faith based community. A high degree of skillful decision making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts. Able to develop effective relationships with team members, working within Provider offices. Understanding of and sensitivity to mental health conditions and addictive disorders. Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both. Bilingual (English/Spanish) preferred. Understanding of, and a commitment to, high preforming team practices.

ESSENTIAL FUNCTIONS

Commitment to Team Culture:

The LaSalle Medical Associates Team environment requires a Team Member to participate in the LaSalle Medical Associates Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Physical Demands

Minimal physical activity; may include standing and repetitive motion.

The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only, and are not exhaustive of the tasks that a Team Member may be required to perform. LaSalle Medical Associates reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.

E.O.E.

Job Type: Full-time

Pay: From $20.20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• How many doses of the COVID-19 vaccine do you have
• Are there any commitments that would prevent you from adhering to an eight to five, Monday to Friday, work schedule?
• Have you been certified as a Community Health Worker?

Experience:

• Community Health Worker: 2 years (Required)

Work Location: In person