Community Health Coordinator- Full Time

Provide healthcare specific customer service by contacting health care clients (members), completing assessments, identifying and providing community resources, connecting members with other providers and community services.
ESSENTIAL FUNCTIONS

• Perform all aspects and requirements related to professional correspondence and data entry for coordinated care activities:

• Use phone system to connect to the appropriate clients

• Always use proper customer service skills and professionalism

• Handle requests for information and data

• Complete member health assessments and health screenings.

• Document member information in an internet-based portal in accordance with health plan requirements

• Make referrals to community resources to improve health outcomes

• Follow up with members/participants.

• Enter data for computer entry; establish entry priorities

• Ability to work independently with little supervision to meet weekly and monthly goals

• Report on work completed on a routine basis to establish productivity

• Other responsibilities as needed

• Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint) and standard office equipment

• Data entry and evaluation

• Strong customer service and interpersonal skills to establish and maintain trusting professional relationships

• Excellent verbal communication skills face-to-face and by telephone

• Excellent written communication skills (letters, memos, reports, emails)

• Understanding of client confidentiality and HIPPA privacy rules

• Recording client data and accurately entering information into computer systems in a timely manner

• Previous experience working in an office setting and using computerized multi-line call systems

KNOWLEDGE, SKILLS AND ABILITIES
Rely on on-the-job training and experience to accomplish the work.
WORKING ENVIRONMENT
This position is a remote (work from home) position; however, home visits to assigned members may be necessary and required based on client needs. This position requires flexible work hours to include evenings and weekends to ensure member engagement.
Home based internet service preferred. Must have reliable transportation and a valid driver's license.
Corporate office located in Urbanna, Virginia. On-site work may also be required for training, etc.
MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Experience in healthcare or healthcare customer service required.
• Excellent customer service and verbal telephonic skills.
• Ability to use phone systems and a computer with internet-based software and Microsoft Office/Excel.

FLSA status: This is a non-exempt position.