Community Director

CSC Management is a privately owned, multi-family property. We are a subsidiary of Cooper Street Capital. We own & operate a portfolio of multifamily properties throughout the United States including key markets such as Austin, Houston, San Antonio, Albuquerque, Santa Fe, Portland OR, El Paso - with over 5,000 units under management. Our mission is to bring our multifamily properties to their full potential; we achieve this through thoughtful capital improvements, effective management, and attention to detail. We strive to provide a safe, vibrant, and welcoming community for every tenant that we serve.

At CSC, our team is our most valued asset. Our organization’s success is fueled by an engaged workforce. We strive to make the cycle of finding and acquiring an apartment for our residents more enjoyable and seamless by working together to achieve common goals, supporting each other to provide superb customer service and pushing ourselves to find new and better ways to solve everyday challenges in the field.

About Our Team

We value hard workers and progressive thinkers who bring diverse experiences and viewpoints to the table. CSC team members are systems thinkers and operational experts. We are performance driven self-starters who embody an entrepreneurial mindset and thrive in being self-directed as well as team-oriented. We enjoy working with a team to build new systems and creatively use existing resources to proactively address issues. We strive for continual improvement and excellence.

About The Role

The Community Director is the key to success at our property sites. In this position you will oversee a low income tax credit housing community in Santa Fe, NM. You will be in charge of overseeing rehab and property improvement projects. You will be responsible for ensuring all tax credit paperwork and needs are up to standard. You will be responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the support staff and maintenance team to perform their jobs to the fullest potential.

The Community Director will work closely with the Asset Manager to identify property goals and objectives--and to deliver on those goals week-to-week. The CSC team prides itself on open, honest and transparent communication between all members, so if this is how you operate, this is the team for you.

As a representative of CSC within the industry and community, Community Directors build relationships with their counterparts and project a positive, professional image of the organization to tenants, contractors, and partners. CSC is a fast-paced environment that encourages teamwork and collaboration at all levels of the organization, allowing Community Directors to work independently, but also collaborate across multiple properties and regions.

Responsibilities

Financial

• Collaborate with Regional/Asset Manager in the creation of operational budgets
• Manage the property to perform in line with the established budget guidelines throughout the year
• Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs and landlord liens as required on delinquent rents
• Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance
• Approve and submit all invoices to corporate office for payment

Personnel

• Hire, terminate, train, motivate and supervise all on‐site staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising on‐site staff of employee procedures and guidelines.
• Conduct on‐going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis

Administrative

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Know the application, leasing and all applicable NM property code laws
• Ensure that lease files are complete and that completion of leases is being executed properly
• Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections
• Attend scheduled meetings with visiting CSC and Cooper Street Capital team members
• Maintain records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office on a weekly and monthly basis
• Communicate all challenges affecting the operation of the property to the Director of Operations in a timely manner
• Ensure all calendar activities are conducted in a timely manner to meet required deadlines
• Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.

Resident Relations

• Maintain positive customer service attitude that contributes to a vibrant community
• Delegate inspections with residents for all move-‐in/move-‐outs
• Review and track all notices to vacate to determine the cause of the move-‐out
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Support residents with payment plans and community supports as needed

Maintenance

• Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit
• Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-‐ready staff to ensure timely recondition of apartments after move-‐out
• Monitor and schedule all maintenance activities
• Inspect the Maintenance Shop monthly to ensure compliance with CSC policy

Safety

• Report all liability and property incidents to the Central Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance

Marketing + Leasing

• Delegate or conduct market surveys monthly. Delegate or shop comparables and be aware of neighborhood market conditions
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications
• Approve and sign all lease paperwork and addenda
• Approve and sign off on all commission forms
• Complete leasing goals weekly

General

• Perform a variety of position related tasks as requested by the Regional/Asset Manager or CSC leadership team

Minimum Requirements

• 3 years experience managing apartment properties
• 2+ years managing property teams (maintenance + support staff)
• Spanish speaker preferred
• Evidence of leadership qualities within the region, the company and/or the industry
• B.S. in Business, Real Estate, or equivalent, preferred
• Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Online Databases like Entrata, and Appfolio
• Proficient knowledge in basic accounting, reading financial statements, and managing budgets

Attendance/Travel

This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily. The position is scheduled for a typical 40-hour work week, however, due to property demands, the Community Director should expect to work more hours when necessary.

CSC is proud to provide its team members with...

• Comprehensive benefits package including Medical, Dental & Vision plan options
• 401k Matching
• On-going training and development in topics relevant to the Property Management industry
• Paid time off, including vacation, sick and personal time off, as well as paid holidays
• Performance Bonus Programs
• 50% onsite housing discount

CSC is committed to equal employment opportunity. We will not discriminate against employees, or applicants for employment, on any legally-recognized basis including, but not limited to: veteran status, marital status, military status, race, age, gender, religion, sexual orientation or national origin.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Property management: 2 years (Preferred)

Work Location: In person