Community Crisis Response Program Manager (Project Manager I/II)

Are you an experienced community services professional driven to make significant changes in the City of Richmond? Are you deeply interested in addressing the mental health crisis and other concerns in our community by providing an alternative response to these instances? Are you willing to build and lead a diversion model to reduce reliance on public safety responses by offering a public health response? Do you want to provide opportunities to our residents to access mental health and other community services in Richmond and assist with navigating people to the right services at the right time by utilizing community responders with strong ties and connections to Richmond who can respond in a respectful and non-stigmatizing manner? If you are passionate about serving and healing the community and directly impacting our residents, then may be the job for you!
The City of Richmond is building a new Community Crisis Response Program (CCRP). The CCRP is an opportunity to provide community-focused, trauma-informed, and healing-centered call responses by well-trained non-police personnel who can increase impacted individuals' access and connection to timely, appropriate, and safe community-based services and resources. This position is an excellent opportunity for the right person to participate in building this program from the ground up.
The desired impacts of the CCRP are to reduce the engagement of frequent utilizers of emergency services with the Richmond Police Department (RPD) and Richmond Fire Department (RFD), while also reducing the number of behavioral health and lower acuity calls traditionally responded to by the RPD and RFD, and provide communities with a supportive response option that enables connection to services.
Annual salary for this classification is as high as:

• $163,403.28 at the top of the range for Project Manager I
• $180,986.40 at the top of the range for Project Manager II

In addition to the salary shown, there are approved Cost of Living Adjustmentsin January 2024 (5%) and January 2025 (5%).
Additionally, City-paid benefits include medical, dental, vision, paid vacation, holidays, administrative leave days, sick time, CalPERS retirement contribution, life insurance, disability insurance, tuition reimbursement, annual professional development reimbursement, one week of paid parental leave, and more! All benefits information can be found here.

• Plans, organizes, manages, participates in, and directs the work of the City's Community Crisis Response Program project, including the development, successful implementation, and quality control of the program.
• Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; and implements improvements.
• Manages the oversight, preparation, and administration of project budgets, including grant applications and administration; forecasts funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; monitors actual revenues and expenditures and recommend adjustments as necessary.
• Prepares cost forecasts, variances, and critical paths, including project procedures; maintains master schedule and informs management of potential conflict.
• Prepares long-range plans in coordination with City agencies/departments, other divisions, and other public agencies; develops policies and procedures for establishing costs, schedules controls, and coordinates activities.
• Provides leadership to attract, develop, and retain diverse, highly competent, service-oriented staff that support the City's mission.
• Manages, assigns, supervises, and evaluates assigned staff and provides coaching, training, and staff development.
• Collaborates with outside community-based organizations to find ways to partner and provide coordinated care, including advocacy and referral to various health and wellness services.
• Negotiates and administers contracts with project participants and service providers; resolves conflicts promptly, considering budgetary constraints, and established schedules.
• Develops and implements performance measurements and monitors CCRP's functioning and effectiveness.
• Attends community meetings, conducts community outreach, and responds to inquiries or requests from City Council and resident and media questions, feedback, and requests for information.
• Documents a gap analysis of outside wrap-around services/infrastructure needed and advocates for funding future services and programs; Develops and presents a program expansion proposal that includes a forecast of staff and resources, timelines, and operational strategic plan.
• Identifies and presents opportunities for outside funding to support future program growth.
• Develops and manages annual budget and submits budget related requests; develops, administers and monitors budget to actual and fund draw down of project budgets, including grant, bond, and various funding sources.
• Develops, writes, administers grant proposals, and manages and administers grant funds.
• Prepares, reviews and/or presents reports and other correspondence for City Manager, City staff, City Council, City boards or commissions and others; works closely with the City Council, City boards or commissions, public and private groups, professional groups and residents to explain or coordinate plans for proposed projects and to solicit their support.
• Responds to inquiries or requests for service from interested community groups and community members; identifies problems and implements problem-solving strategies utilizing appropriate community resources.
• Maintains additional relevant licensing or certification that may be required based on project needs.
• Establishes and maintains positive working relationships with staff, residents, outside agencies, and community organizations.
• Performs related work as required.

Knowledge of:

• Principles and practices of public administration
• Design and implementation of program goals and objectives
• Richmond's diverse community and techniques for outreach and engagement among residents
• Community-based resources and strategies for effective collaboration
• Principles of management, supervision, training, and performance evaluation
• Work with vulnerable populations and crisis case management
• Legislation and funding sources through state and federal grant programs
• Fiscal management
• Acquisition of grants and grants management
• Federal, State, and local laws, codes and regulations
• General office procedures

Skill in:

• Leadership and management
• Organization and time management
• Report preparation and analysis
• Public speaking
• Negotiation
• Decision-making
• Problem-solving, conflict resolution, and de-escalation

Ability to:

• Develop policies and protocols as they pertain to program implementation procedures
• Establish and maintain effective working relationships
• Prepare, administer, and monitor budgets and grant proposals, and identify other funding needs/sources
• Apply analytic and problem-solving skills to develop sound decisions, conclusions, and recommendations independently
• Maintain effective community relations by using empathy, patience, tact, and courtesy when serving and delivering services to the community
• Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives, and lived experiences
• Negotiate and administer contracts
• Develop and maintain positive relationships with City staff, City Council, board and commission members, community leaders, business organizations, and the general public and those contacted in the performance of required duties
• Plan, organize, direct, and coordinate a variety of functional specialties with overlapping work areas
• Direct, supervise, train, and motivate subordinate professional and support staff
• Analyze complex technical and administration information problems, evaluate alternative solutions and recommend or adopt effective courses of action, and exercise sound independent judgment within general policy guidelines
• Communicate effectively, both orally and in writing
• Work independently to solve problems and make decisions

MINIMUM QUALIFICATIONS
Required Education and Experience

• Bachelor's degree or equivalent from an accredited college or university with major coursework in public administration, social work, psychology, sociology, or a closely related field
• Six (6) years in community-based program development and management in programs with a high degree of public contact, two (2) years of which were at the project management or managerial level
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Highly Desirable Qualifications

• Masters or advanced degrees or licensure in clinic social work or related areas
• Experience with programs involving outreach, working with vulnerable populations, and crisis case management.
• Knowledge of restorative justice frameworks
• Experience with trauma-informed care
• Knowledge of diversity, equity, inclusion & belonging frameworks
• Knowledge of social-emotional learning
• Bilingual in Spanish

Required Licenses or Certifications

• California driver's license is an ongoing requirement
• Additional relevant licensing or certification may be required based on project needs

Additional Requirements

• Must be willing to work evenings and weekends

COVID-19 Vaccine Requirement

• It is the City's policythat all persons hired on or after October 18, 2021 must be fully vaccinated for COVID-19, including the booster. New employees will be required to provide proof of full vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources.