Community Center Attendant (Part-Time)

Salary : $36,296.00 - $48,651.20 Annually
Location : CA, CA
Job Type: Temporary
Job Number: 111523MDR
Department: City Manager
Opening Date: 11/15/2023
Closing Date: 12/15/2023 11:59 PM Pacific
Description/Special Instructions
The City of Elk Grove is currently accepting applications for
PART-TIME COMMUNITY CENTER ATTENDANT
Are you looking for an opportunity that offers part-time, flexible work schedules where you can serve the community?
The City of Elk Grove is looking for individuals who are dedicated to providing exceptional customer service skills, show great attention to detail, and who like to assist customers with their use of facilities and private rental spaces within District56. This position is part-time, temporary (at-will), and does not qualify for employment benefits beyond those required by law.
Primary Responsibilities Include:

• Provides superior customer service to building visitors and potential clients at front desk.
• Perform heavy repetitive physical work including the lifting, moving and set-up of tables, chairs, audio-visual materials, and other furniture and equipment.
• Minor janitorial duties that may include: cleaning and sanitizing, sweeping, mopping floors, emptying trash containers and restocking restroom facilities during events.
• Operates stage and room light controls, computer, audio and visual equipment, and demonstrates accurate use to visitors.
• Inspects the building during close, returns equipment to its proper place, turns off lights, and locks the facility after use.
• Shifts may be outside regular business hours (early mornings, late nights, weekends, some holidays) to accommodate events.
• Other tasks as assigned

Tentative Recruitment Timeline (subject to change) Filing Deadline: 11:59 PM on December 15, 2023
Interviews: January 4, 2024 (In Person)
Community ProfileElk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove is a young, ethnically diverse, modern city that was incorporated in 2000. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year.
Representative Duties
Under general supervision, provides exceptional customer service by assisting customers in their use of the Community Center facilities for scheduled events; duties include preparing facility for use by private parties and community groups, set up/tear down tables and chairs; minor maintenance and janitorial duties, assisting customers with reservations, processing facility rental applications, opening and closing facilities for daytime, evening, and weekend rentals; and performing related work as required. This position will work approximately up to 19 hours per week.
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Processes facility reservation requests for the District56 complex, including but not limited to the Center, Avenue of the Arts, Veteran's Grove and Old Town Plaza; communicates with scheduled groups to confirm use of facility.
2. Prepares facility according to user specifications; set up and take down furniture and equipment including tables, chairs, minor audio visual equipment and other items as required for event.
3. Conducts walk-through with client before and after the reservation and completes pertinent paperwork.
4. Unlocks, locks and inspects facility prior to, during, and after event.
5. Ensures proper use of facility equipment and observes and enforces Center policies and procedures as per established guidelines.
6. Ensures a safe environment is maintained at the District56 Complex; documents and reports necessary facility maintenance, repairs and concerns to the appropriate staff.
7. Provides administrative support for the Center such as providing facility information to the public; answering phone calls and emails; and assisting with financial transactions as needed.
8. Performs minor custodial/maintenance duties such as sweeping/mopping floors, picking up litter, disposing of trash, wiping tables, replacing paper goods, etc. as needed.
9. Utilizes computer to enter and retrieve data, track work order status, produce signage, and create reports of damage to equipment or facility.
10. Assists in the inventory of facility supplies and equipment.
11. Builds and maintains positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
12. Works with private security officers to ensure a safe environment is maintained throughout the facility rental.
13. Performs related duties as required.

Qualifications
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:

• Principles and techniques for planning, servicing, set-up and coordinating a variety of entertainment, meeting, and banquet events.
• Materials, tools and equipment used in public facilities and maintenance trades (i.e. custodial products, commercial furniture, etc.).
• Principles of customer service and conflict resolution.
• Standard audio visual equipment set up and usage.
• Fire and safety regulations related to public assembly facilities.
• Modern office methods, tools, materials and procedures used in modern office operations.
• Basic computer skills related to data entry/retrieval, spreadsheets, word processing and facility reservation software.

Ability to:

• Perform heavy physical work including the lifting, moving and set-up of tables, chairs, AV equipment and other furniture.
• Oversee events in progress; identify potential problems, situations and needs; accurately and quickly carry out solutions.
• Explain facility policies and procedures; assist with financial transactions.
• Understand operations and observe safety rules.
• Interpret work orders and diagrams for event setups.
• Perform minor custodial/maintenance tasks; identify custodial and maintenance needs.
• Learn to operate a computer as necessary to perform job duties, including data entry and retrieval.
• Maintain records related to work activities.
• Work on-call on evenings, weekends, or holidays.
• Communicate clearly and concisely, both orally and in writing.
• Deal courteously with the public and provide high level of customer service.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training:
A high school diploma or equivalent is required.
Experience:
One year experience as a facility attendant, monitor, customer service agent in the hospitality industry, recreation, or other similar field with significant customer service contact, preferably in a municipal organization or special district. Experience working with facility reservations is highly desired.
Other Requirements:
Must be a minimum of 18 years of age at time of application.
Physical Demands and Work Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in a standard office building setting with some travel to different sites; when visiting sites the incumbent may be required to work and/or walk on various types of surfaces including slippery or uneven surfaces, be exposed to noise, dust, grease, smoke, fumes, noxious odors, gases, and all types of weather and temperature conditions; incumbents may be required to work extended hours including evenings and weekends.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull materials weighing up to 50 pounds and heavier weights with the use of proper equipment; to operate assigned equipment and vehicles; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
The information listed above is subject to change and does not constitute either an expressed or implied contract. The City of Elk Grove is an equal opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism. In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478-2230.
This position does not qualify for any City benefits.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, stating "see resume" or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02
Do you possess a high school diploma or equivalent?

• Yes
• No

03
Are you at least 18 years of age?

• Yes
• No

04
Do you have at least one year experience as a facility attendant, monitor, customer service agent in the hospitality industry, recreation, or other similar field with significant customer service contact? If so, please list your experience below.
05
Do you have experience working with facility reservations? If so, please list your experience below.
06
Have you previously worked or volunteered for a municipal organization or special district? If so, please list your experience.
07
This position may require some physical activity such as lifting and setting up equipment. Are you aware of this requirement?

• Yes
• No

08
This position may require you to work weekends, night shifts, and holidays. Are you aware of this requirement?

• Yes
• No

Required Question