Community Care Worker I

Community Care Worker I
Determines needs and eligibility for Community Care for the Aged and Disabled (CCAD) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services, and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Knowledge Skills Abilities:
Ability to effectively communicate orally and in writing.
Ability to set priorities, establish timeframes, and meet deadlines.
Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
Ability to operate computer and general office equipment.
Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
Knowledge of resources that serve individuals who are older or have a disability.

Registration or Licensure Requirements:
Current valid Drivers’ License and liability insurance is required.

Initial Selection Criteria:
High School Diploma or GED equivalent is required
Experience using email and other automated applications, such as Microsoft Office products.
Must be willing to travel approximately 70% of the time to make home visits, attend trainings, and/or meetings.
Experience communicating effectively in writing.

Additional Information:
Interviews will be conducted in person or if determined appropriate using Microsoft TEAMS application. Selected applicants should download Microsoft TEAMS app prior to scheduled interview.
This position is included in a career track series and may be filled at any level within the career track as a Worker I, Worker II, or Worker III level, dependent on the selected applicant’s qualifications as they relate to career track promotion eligibility requirements. Applicants with previous employment with CCSE/CCAD will be reviewed by program management to determine appropriate entry level.
Occasional overtime and/or extended work hours may be needed for the position.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

MOS Code:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx 2