Community Affairs Intern

Are you passionate about making a meaningful impact in the transportation sector? Do you thrive in environments where your attention to detail and organizational skills can shine? If so, we have the perfect opportunity for you!
TriMet is at the forefront of public transportation innovation, serving the Portland metropolitan area with safe, reliable, and sustainable transit options. As a leader in the industry, we are committed to enhancing the rider experience and fostering community engagement.
We are seeking a dynamic and motivated intern to join our team as a Data Optimization Intern. In this role, you will play a pivotal part in updating and optimizing data within TriMet's Customer Relationship Management (CRM) database, CIVI-CRM. Working closely with our Community Engagement and Community Affairs department, as well as the Transportation Options program, you will lead the charge in ensuring that our database is accurate, up-to-date, and reflective of our diverse network of partners.
TriMet's Internships are excellent opportunities to build skills, gain experience, develop connections with industry professionals and develop work samples for a portfolio. Relevant experience is useful, but most important is a willingness and excitement to learn.1) Collaborate with internal departments to review and update data in the CIVI-CRM database.
2) Verify contact information and preferences with our partners through effective communication channels.
3) Lead the CRM clean-up and optimization project to enhance accessibility and usability for team members.
4) Update data to facilitate seamless tracking of interactions such as conversations, phone calls, meetings, and emails.
5) Contribute innovative ideas for improving data management processes and systems.Be a current or upcoming Junior or Senior pursuing a Bachelor's degree in Communications, Business, Marketing, Journalism, Political Science, Public relations or related field. Current Grad students or recent graduates in the past year will also be considered.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office suite and familiarity with CRM databases is a plus.Type of Position / Grade / FLSA
Non-Exempt, Non-Union, Full-Time (40 hours/week), Temporary. Internships will run May/June through August/September.
Wage
Interns will be paid $21/hour
Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interview
Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation. Employment Type: Non-Union Limited Term