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SalaryDescription
The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington, Washington Township, Norwich Township, and Upper Arlington Fire. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018.
NRECC is the primary answering point for all wireline and voice-over-internet calls placed within the City of Dublin, City of Hilliard, and the City of Upper Arlington. As one of six wireless PSAPs, we are also the primary answering point for 9-1-1 calls placed from wireless phones throughout northwest Franklin County.
The City of Dublin offers advanced step placement for those with prior dispatching experience:
Step 2 - $62,685.46
Step 3 -$66,023.75
Step 4 - $69,362.01
Step 5 - $73,071.20
Step 6 - $76, 780.41
Wage structure - 2025
Step 1 - $61,424.33
Step 2 - $64,879.45
Step 3 - $68,334.58
Step 4 - $71,789.68
Step 5 - $75,628.69
Step 6 - $79,467.72
The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.
First Shift: 6:45 a.m. to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.
Given the nature of this classification's duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.
Recruitment timeline:
Wednesday, April 17, 12:30-1:30pm (Virtual) OR Thursday, April 18, 4:00-5:00pm (In-person) MANDATORY: One hour information Session -Candidates must attend either the virtual or in-person session.
April 18 - April 28: Window to complete 90 minute online CritiCall assessment
May 13 - 24: Panel Interviews
All correspondence regarding the hire process, including the log-in information for the information session, will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors.
Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:
- Opportunity to earn premium-free medical, dental, and vision benefits
- Employer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
- Healthy By Choice Wellness Program
- Employer-provided Life Insurance
- Vacation, Sick, and Personal Leave
- Longevity Pay after just four years
- Tuition Reimbursement
- Employee Assistance Program and Peer Support Program
- Dublin Community Recreation Center Membership (Employee and their spouse)
- Deferred Compensation (optional retirement program)
- Ohio Public Employees Retirement (14% employer matching program)
Examples of Duties
Receives and transmits radio communications and dispatches safety, services, and appropriate personnel as well as coordinating back up support as necessary.
Receives, records, and logs 9-1-1 and non-emergency telephone calls and complaints as well as answers inquiries from the public regarding a variety of issues and events. Will respond and answer calls individually but will work as a team during critical incidents.
Operates LEADS and NCIC database software to query, verify, and enter criminal justice records.
Activates the Dublin Emergency Warning System (outdoor siren system) and the Dublin Emergency Calling System to notify the public of emergency situations such as severe weather warnings, hazardous material incidents, and other public emergency situations.
Provides the public and City employees information concerning special events, landmarks, and directions.
Qualifications
Possession of High School Diploma or GED and some experience as a Communications Technician with computer-aided dispatch (CAD) automated information/communications system strongly preferred, or any equivalent combination of education and experience.
Must be at least 18 years of age at the time of application.
Must be a United States Citizen or United States Permanent Resident.
Possession of a valid driver's license.
Ability to communicate clearly and effectively under extremely stressful conditions, listen attentively to radio transmissions for long periods of time, and attend to information requests from numerous parties.
Ability to transmit information verbally in a clear, concise, and accurate manner.
Ability to respond to emergency calls in an appropriate, effective, efficient, and calm manner.
Necessary Special Requirements: Must be able to acquire and maintain LEADS and NCIC certification.
Other Requirements: Successful completion of all phases of the Selection Process prior to appointment. (Process includes application phase, information session, CritiCall Assessment, structured panel interview, background investigation and record check, final interview with the Chief of Police, polygraph examination, psychological evaluation, medical examination, and drug test.)
Must establish and maintain a primary place of residence within a County within which the Police Department has jurisdiction, or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)
Compliance with training directives established by supervisory/managerial personnel.
Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.
Regular and punctual attendance is regarded as an essential requirement of this classification.
Core Competencies
Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER
