Communications Technician (911-Dispatcher)

Receives and transmits radio communications. Dispatches personnel and equipment. Responds to requests and provides assistance as needed.

Operates computerized telecommunication equipment at the communications control room. Monitors communications systems and transmits messages.

Assists public by responding to emergency calls, provides first-aid directions and other emergency assistance.

Routes and logs all telephone calls. Disseminates information to deputies, law enforcement agencies, fire, and emergency personnel.

Other duties as assigned

• High school diploma or GED.
• Ability to type 35 wpm.
• Ability to become LEADS Certified.
• Ability to pass pre-employment exam.

• 6 months training or experience in typing, preferred.
• 6 months training or experience in computer operations, preferred.
• 3 months training or experience in customer service, preferred.
• 1 month training or experience in operation of telecommunication & two-way radio equipment, preferred.
• Ability to calculate fractions, percentages & decimals.

Knowledge of rules and guidelines pertaining to Law Enforcement Automated Data Systems operations, federal communications commission rules & regulations, and office rules and regulations. Knowledge of safety practices, public relations, human relations, and interviewing. Ability to handle sensitive telephone, radio & terminal inquiries. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to express oneself orally and speak distinctively over radio and telephone. Ability to record and maintain accurate records. Ability to think and act promptly in emergencies. Ability to recognize unusual and threatening conditions & take appropriate action. Skill in operations of LEADS computer system. Skill in operation of teletype communication & two-way radio equipment. Skill in operation of office equipment and word-processing.

Unusual Working Conditions

Ability to walk, stand, or sit for extended or intermittent periods of time. Exposure to various types of emergency situations involving public calls for help and assistance.

Sheriff's Office Core Competencies

1. Commitment to Organizational Culture: Works with intention to support and promote organizational culture, transforms operational philosophy into action. Emphasizes service, collaboration, and integrity.
2. Emotional Intelligence: Self-awareness, expressiveness, empathy, authenticity, sympathy, emotional connection with others to create trust.
3. Integrity and Credibility: Walks the talk, knows what's right and does it. Effectively applies values and principles in specific situations. Encourages others to behave with integrity.
4. Teamwork and Cooperation: Crossing boundaries, coordinating groups, makes effective use of all available talent, focused on serving the public together.

Employment Type: Full-time