Communications Representative

Job Overview:
RWJBarnabas Health is hiring a Communications Representative for Jersey City Medical Center. This position is a Part-Time, Day position.
Qualifications:
Required:

• High school diploma or equivalent
• Good knowledge of PBX consoles a must
• Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone

Preferred:

• One (1) year of experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience
• A bilingual candidate is strongly preferred

Scheduling Requirements (non-exempt positions-remove when posting):

• Shift working, 7:00am-2:00pm each shift
• Monday, Tuesday, and every other Wednesday
• FT/PD

Essential Functions:

• As a Communications Operator, you are usually the first point of contact for anyone who phones a hospital.
• You will operate switchboard equipment to receive calls and pass them on to the correct person or department.
• Operates the telephone switchboard by connecting calls to the appropriate extension or outside party.
• The employee works as the sole operator dealing with complex or emergency situations, which are common.
• The employee performs clerical support service in connection with duties,
• Receives Incoming local and long-distance calls and connects to the appropriate office or Individual by regular extension or by the paging system.
• Receives Information from caller in order to make proper connection when the caller is unclear.
• Furnishes direct factual information on routine matters such as hospital visiting hours and other requested information when there are no questions as to propriety of releasing such Information.
• Refers inquiries on in-patients' condition to the appropriate nursing station, nursing supervisor or doctor.
• Refers other Inquiries to appropriate member of staff.
• Transfer all coming, out-going or intra-office calls to proper department.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range:
Let's shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education and skills. In addition to base salary, we offer excellent benefits, creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs, and many opportunities for professional and personal growth.
$20.25/hour
.Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer