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Communications Focal Point
Summary: To provide management and labor necessary to support Continental United States NORAD Region (CONR), First Air Force (1 AF) Air Forces Northern (AFNORTH), Air Forces Space (AFSPACE) Tyndall AFB, FL and its associated units at Eastern Air Defense Sector (EADS), Rome, NY; and Western Air Defense Sector (WADS) at Joint Base Lewis-McChord (JBLM) AFB, WA. Will be performed in accordance with all applicable laws, regulations, Component-Numbered Air Force (C-NAF), Headquarters Air Force (HAF) standards, instructions, and commercial practices.
Duties and Responsibilities
Shall provide status monitoring and reporting services for CONR-1 AF (AFNORTH/AFSPACE) Command, Control, Communications, Computers, and Intelligence (C4I) systems including those used by the AOC, battle control centers, Joint Air Defense Operations Center (JADOC), radars, radio sites, and aircraft alert sites.
Act as the single focal point for supported organization’s communications problem resolutions. Prepare daily reports and briefings as required. Maintain the master station log (MSL). Monitor available tools for reportable incidents and status reporting, obtain clarification from originating agency, manage a historical database for trend analysis on outages/limiting factors (LIMFAC), and provide management with accurate up-to-date information.
Conduct authorized service interrupt (ASI) coordination. Perform facility circuit information tracking (FaCIT) system duties. Perform “Open View” or “What’s Up Gold” monitoring duties. Perform Google Earth application duties. Continuously track system and circuit status and advise organizational leadership, and/or appropriate division/team, of outages exceeding 10 minutes. For higher priority systems, networks, or circuits, immediate notification of any outage may be required.
Ensure periodic systems checks are conducted on all systems to ensure full operational status. Assign, track, and prioritize job control numbers.
Coordinate with information operations (IO) team on all communication degradations and outages to help identify vulnerabilities, deliberate attacks, and alternate procedures as required.
Oversee and direct configuration management as required.
Obtain/maintain client system administrator (CSA) privileges/status. Enable first look troubleshooting when sitting position on operational floor to include basic functions such as unlocking user accounts, organizational mailbox maintenance, and mapping drives and printers.
Open job tickets with network control centers (NCC) and Air Education and Training Command (AETC) network operations security center (NOSC) agencies for resolution to mission critical system outages riding their domain.
Operate Recall Systems. Upload database changes; create scenarios and activate scenarios.
Training may consist of the following: Attend conferences, symposiums, and training course/sessions as needed, Anti-Terrorism Training, Derivative Classification Training, Ancillary Training, Operations Security, Training in support of new or updated technology for the mission requirements, Crew Mission Ready Certification.
Qualifications
Experience comparable to Air Force Enlisted with a military grade of E5 - E7 has been used to meet this requirement.
US Citizenship and have a DoD government security clearance SECRET
Demonstrate skill in verbal and written communication.
Contingent upon award.
DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.
DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.
