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SalaryUnder supervision, this position performs a variety of skills and semi-skilled functions in support of the dispatch center; receives and dispatches emergency and non-emergency calls from the public for the police, Fire and Ems Personal and other services; provides EMD direction and participates in the work of a dispatcher/call taker and performs other duties as assigned.
Primary Responsibilities:
- Displays leadership and sets an example of professionalism and conduct and sets the standard for the employees to follow, adhering to STARCARE principles.
- Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information of an emergency nature for Patriot Ambulance Inc. and contracted communities.
- Evaluate incoming calls to determine the appropriate level of emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.
- Demonstrate extensive communications skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Supervisor.
Tasks and Duties
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Operates an EMS Computer-Aided Dispatching console consisting of a multi- button telephone system, base radio, and computer terminal.
- Answers incoming calls, obtains necessary information from callers
- Assesses incoming calls to determine the nature and urgency and dispatches the appropriate Fire/EMS unit(s).
- Maintains the status and location of all EMS personal and vehicles.
- Transmits messages and information to Fire/EMS units responding to calls.
- Provides emergency medical instructions to callers while EMS units are en route.
- Contacts outside agencies and other city departments to coordinate aid.
- Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries.
- Consults with supervisor on non-routine matters.
