Communication Dispatcher II

Taunton State Hosptial is seeking a Communication Dispatcher II for the hospital campus switchboard.  The selected candidate will operate the telecommunications system; contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission; function as receptionist; respond to all Emergency incidences; performs miscellaneous office duties (i.e., typing, filing & record keeping); and perform other duties assigned. 

Please note:  The incumbent will work 40 hours per week from 7 a.m. to 3 p.m. Saturday and Sunday; and 11 a.m. to 7:30 p.m. on Monday, Thursday, and Friday.  Days off are Tuesday and Wednesday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Operates a Cisco console for telecommunications system.
• Operates Emergency paging and/or beeper system.  Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol to provide prompt & appropriate response.
• Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission
• Monitors radio frequency (ies) to receive, evaluate & forward information.
• Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units.
• Greets and directs visitors to the individuals and/or agency, answers question, listens to complaints and provides information and/or literature pertaining to agency rules, regulations and/or operation.
• Maintains records & logs of information such as all messages received & transmitted, for individuals or authorities to contact in emergency situations.
• Does misc. typing, filing and recordkeeping.  Maintains accurate lists of staff & patient information.
• Sorts all incoming & outgoing mail.
• Reports systems malfunction (cell phones, consoles, fire alarm, walkie talkies, radio dispatcher, etc.), directory changes & phone problems to appropriate responsible staff.
• Establishes and maintains harmonious working relationships with others.
• Prepares a draft of the monthly switchboard schedule for approval.
• Coordinates new employee training for switchboard staff.
• Provides direct supervision and assigns work to Communications Dispatcher I staff.

Required Qualifications:

• One year of full-time, or equivalent part time experience in radio receiving and transmitting equipment.
• After appointment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluency.

About Taunton State Hospital

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 45-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses.  The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients' discharge back to the community.

 Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at (508) 977-3677.

First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements: Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
Special Requirements: Possession of a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. 

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.