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Form of work The primary function of the Communications and Referrals Coordinator is to provide stellar customer service and serve as primary liaison between all our contracted facilities, their staff members, as well as GuideStar Eldercare clinicians and leadership.
Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical.
Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients, their families, other staff, physicians, vendors, and the public.
Essential Job Functions & Responsibilities
- Serves external and internal customers by providing accurate, timely and complete information to assess an issue and assist in solving the problem.
- Communicates directly with facilities related to scheduling/clinician issues.
- Communicates directly with clinicians related to scheduling/facility issues.
- Communicates directly with scheduling teammates on all issues.
- Reports trend analysis to leadership for potential corrective action.
- Maintains client/patient records and assists team members with data entry on an ad hoc basis.
- Contributes to team effort by accomplishing related results, as needed.
- Possess excellent customer service, communication (both written and oral) and time management skills with proven experience in a customer service role.
- Extremely detailed oriented and enjoy working in a deadline driven environment.
- Dynamic individual with exceptional multi-tasking capabilities.
- Organized, resourceful, and flexible with work priorities.
- Be able to work independently and with minimal direction.
- Proven excellent customer service, communication (both written and oral) and time management skills.
- Strong understanding of MS Office Suite.
- Comfortable and effectively able to communicate professionally with all individuals at all levels.
- Able to pass pre-employment background testing, including motor vehicle record review and drug screening.
All GuideStar employees must be vaccinated against COVID-19 and flu. GuideStar follows all applicable laws; contact humanresources@guidestareldercare.com for more information. Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended.
WHAT MAKES US GREAT
At GuideStar Eldercare, we provide onsite psychiatric, neurologic and psychological care for patients with neurodegenerative and psychiatric disorders in Long Term Care Facilities. Our mission is to enhance the quality of life for our shared patients by easing their suffering while actively promoting their safety, functionality, and dignity.
Led by CEO/Founder, Dr. Steven Posar, our innovative care does not end with patient diagnosis and treatment. We work with long-term care facilities on complex medical management issues and regulatory compliance that help facilities establish and maintain high standards of care and compliance.
GuideStar is recognized as an Age-Friendly Health System, reliably providing a set of four evidence-based elements of high-quality care known as the 4Ms Framework. In addition, GuideStar presented innovative research at the Alzheimer's Association International Conference in 2018 and 2020.
GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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