Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role
At Four Seasons Residence Club Aviara, the Communications Agent is responsible for courteously and professionally addressing owner and guest inquiries, ensuring their needs are met promptly and satisfactorily.

What you will do

• Provide general information and inquiries to all callers and be familiar with all Residence

Club amenities, hours of operation, key Residence Club personnel, daily activities, special
events, etc.

• Successfully utilize the telephone switchboard, the Residence Club computer system.
• Accept and place wake-up calls for Residence Club guests.
• assist with "Do Not Disturb" requests, screening calls, "No Information" calls, busy

extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three
way conversations, collect calls, visitors, and radio equipment.

• Actively monitor guest phone charges and report charges to Resort Assistant Manager.
• Report and log all telephone maintenance and operational problems.
• Receive, log, and deliver all guest packages appropriately.
• Monitor Front Office Systems to ensure guest requests have been assigned and completed in

a timely manner.

• Monitor and log all Resort Rentals available to guests to ensure the return of such items or

charge appropriately.

• Perform other tasks or projects as assigned by Residence Club management and staff.

What you bring

Schedule & Hours:

• F ull time
• Early mornings, days, evenings, weekends, and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.